Client Reports Specialist

3 weeks ago

Toronto, Ontario, Canada Nicola Wealth Full time

We are seeking a skilled Client Reports Administrator to join our team at Nicola Wealth. This role is responsible for ensuring timely and accurate client reporting, providing high-quality back-office support, and collaborating with internal teams to meet reporting deadlines.

Main Responsibilities:

  • Prepare and distribute system-generated reports, including investment performance and taxable income.
  • Liaise with external investment firms and custodians for product-related data.
  • Generate managed reports for internal teams and review them for accuracy and completeness.
  • Calculate management fees and process adjustments to fee charges.
  • Match internal account transfers and switches between share classes.
  • Collect and distribute tax slips and upload them to client and accountant portals.
  • Manage historical data, including fund distribution, tax breakdowns, and foreign exchange rates.
  • Monitor team inbox and respond to tax and investment queries from the advisory services team.
  • Document software malfunctions and unexpected problems with reports.
  • Additional duties as required, including assistance with projects to improve client service.
  • Collaborate with internal teams to ensure strict adherence to reporting timelines.
  • Monitor industry trends, including best practices in reporting and compliance requirements.

Success Factors:

  • Strong written communication skills, with the ability to simplify complex topics for the audience.
  • Team player with a low ego, always putting the team above self.
  • Strong workload management skills, with the ability to prioritize tasks efficiently.
  • Critical thinking and problem-solving skills, with a focus on understanding the why.
  • Client service mindset, with a focus on exceeding expectations.
  • Expertise in investment and tax knowledge, with the ability to work with data in Excel.

Requirements:

  • Bachelor's degree in Business Administration or Accounting (or equivalent).
  • Proficient with MS Excel and working with large data sets.
  • Ability to use SQL and data modelling techniques (considered an asset).
  • Two years of experience in accounting/finance (ideally financial services administration).
  • Strong analytical skills and mathematical ability, with close attention to detail.
  • Excellent interpersonal and communication skills (both written and verbal).
  • Ability to connect with internal clients and build trust.
  • Proactive problem-solving skills.
  • Willingness to learn new skills and acquire additional education as required.
  • High degree of professionalism and maturity.
  • Strong time management skills, particularly the ability to prioritize multiple tasks.

Please include both a cover letter and resume in your application. We are an inclusive equal opportunity employer. For more information about this and other roles, visit our website at www.nicolawealth.com.

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