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Customer Service Representative

2 months ago

Maple Ridge, British Columbia, Canada Townhall Full time

Job Summary:

We are seeking a highly skilled and enthusiastic Hospitality Host to join our team at Townhall Public House in Maple Ridge. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests.

Responsibilities:

  • Guest Experience: Welcome guests to the establishment with a professional and friendly approach, ensuring a warm and inviting atmosphere.
  • Table Management: Manage the waitlist and seat guests in a timely manner, ensuring a seamless dining experience.
  • Service Delivery: Assist in delivering drinks and food to guests, clearing and resetting tables, and maintaining a clean and organized environment.
  • Team Collaboration: Work closely with the service team to ensure seamless communication and efficient service delivery.

Working Conditions:

  • Flexibility: Be available to work a variety of shifts, including evenings, weekends, and holidays.

Perks:

  • Staff Benefits: Enjoy staff discounts at all Townhall locations and discounted meals during shifts.
  • Professional Development: Participate in ongoing training and development opportunities through our company's training program.
  • Career Advancement: Opportunities for advancement within the company and across different locations.

Requirements:

  • Customer Service Experience: Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Positive Attitude: A positive, can-do attitude and a passion for delivering exceptional customer service.
  • Communication Skills: Strong communication skills and the ability to work effectively in a team environment.