Customer Experience Coordinator

3 days ago


Thunder Bay, Ontario, Canada Long & McQuade Limited Full time
About Long & McQuade Limited

With over 60 years of experience, Long & McQuade Limited has established itself as a leader in the Canadian music industry. Our commitment to customer satisfaction, employee development, and community involvement has earned us a reputation as a trusted partner for musicians, music educators, and music enthusiasts alike.

Job Summary

We are currently seeking a dynamic and customer-focused individual to join our team as a Sales and Rental Associate. In this role, you will have the opportunity to develop your skills and knowledge in a fast-paced, dynamic environment while contributing to the success of our store.

Key Responsibilities:
  • Deliver exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Stay up-to-date on product knowledge, including features, benefits, and technical specifications.
  • Build strong relationships with customers, understanding their needs, and recommending solutions that meet their requirements.
  • Contribute to the merchandising of our store, ensuring a visually appealing and inviting environment for customers.
  • Work collaboratively with colleagues to achieve sales goals and targets.

Requirements:

To succeed in this role, you must possess excellent communication and interpersonal skills, be highly organized, and demonstrate a passion for music and the ability to share that enthusiasm with others. Previous experience in retail or sales is an asset, but not required. We are committed to providing ongoing training and development opportunities to ensure your success in this position.

What We Offer:

In addition to a competitive compensation package, comprehensive benefits, and opportunities for growth and advancement within our company, we offer a dynamic and supportive work environment that fosters creativity, innovation, and teamwork.

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