Resident & Family Experience Coordinator (Social Services Worker)
3 weeks ago
Job Category: Analyst II
Requisition Number: RESID063436
Posted: March 4, 2025
Employment Type: Full-Time
Location
Waters Edge Community
401 William Street
North Bay, ON P1A1X5, CAN
Description
If you're passionate about being a part of a team that is committed to the Team Member Experience and driven by innovation and growth, then join us
The Resident & Family Experience Coordinator II is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.
As a Resident & Family Experience Coordinator II, your typical day will include:
1. Leading the resident move in, transfer, and move out process in accordance with the organization's experience standards, including facilitation of the application process, assistance in accessing financial supports, tours, and introducing the resident/family/substitute decision maker (SDM) to the community and its operations.
2. Providing social services worker counselling services as required within the scope of qualifications.
3. Planning, developing, implementing, and evaluating individual social work services and/or support groups to meet the identified needs of residents and families, while engaging external resources as required.
4. Supporting residents and families during advanced care planning and treatment plan conversations, including funeral arrangement discussions.
5. Responding to, corresponding with, and tracking feedback received in the resident home area/neighborhood to ensure timely addressing and satisfactory outcomes.
6. Providing reporting and analysis of feedback received to Leadership & Quality Committee.
7. Collaborating with departmental leaders to provide coaching and direction to resident home area/neighborhood teams in the provision of exemplary service excellence and hospitality.
Must Haves:
1. Social Services Worker; must be Registered per provincial legislation.
2. Minimum of three years' experience in healthcare, social services, or related sector.
3. Knowledge of the Long Term Care Act & Regulations preferred.
4. Customer service related experience an asset.
5. Hospitality and/or sales related experience an asset.
6. Strong oral and written communication skills required.
7. Ability to organize, plan, and delegate responsibilities.
Act upon your desire to help others and join Sienna Senior Living as we continue to enhance the lives of those we serve.
Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.
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