Shift Lead and Customer Experience Specialist

3 days ago


Thunder Bay, Ontario, Canada Tbwa ChiatDay Inc Full time
Job Summary:
We are seeking a highly motivated and experienced Shift Supervisor to join our team at Quantum Coffee. As a Shift Supervisor, you will be responsible for leading our coffee bar during scheduled shifts, ensuring seamless service delivery, and maintaining a clean and welcoming environment.

Key Responsibilities:
- Provide exceptional customer service and address customer concerns in a timely manner
- Lead and guide the team to maintain a clean and organized workspace
- Accurately handle cash transactions and operate point-of-sale systems
- Coach team members on best practices and performance improvement
- Collaborate with the management team to achieve business objectives

Requirements:
- 1-2 years of barista experience
- Shift supervisor experience preferred
- Basic knowledge of coffee preparation and presentation
- Excellent communication and leadership skills
- Ability to multitask and adapt to changing situations
- Availability to work flexible shifts, including weekends and holidays

What We Offer:
- A competitive hourly rate
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- A free meal or snack during each shift

Why Work with Us:
At Quantum Coffee, we value diversity and inclusion in our workplace culture. We are committed to creating a welcoming environment for all customers and employees alike. If you are passionate about delivering exceptional customer experiences and have a strong desire to grow and develop with our team, we encourage you to apply.

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