IT Service Delivery Expert
4 weeks ago
We are seeking an experienced IT Service Delivery Manager to lead our team at BALANCED+. The successful candidate will oversee the delivery of IT services to our clients, ensuring timely, budget-friendly, and high-quality results.
Key Responsibilities- Oversight of IT service delivery, including project management, requirements gathering, and solution design.
- Management and mentorship of a team of IT consultants, providing guidance and support for on-time and within-budget project completion.
- Risk identification and evaluation associated with proposed solutions.
- Development and maintenance of client relationships, ensuring their satisfaction with our services.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT service delivery management, with a strong understanding of ITIL processes.
- Excellent project management skills, enabling the simultaneous management of multiple projects.
- Strong leadership and team management skills, with the ability to mentor and develop team members.
- Knowledge and/or experience in PC support (Microsoft Office, Microsoft Windows 10, 11, Microsoft Teams).
- Knowledge and/or experience in servers (Microsoft Windows Server: SQL, IIS, Exchange, AD, DHCP, DNS, Print, etc.), Linux Ubuntu (LAMP stack).
- Experience in performing server reoccurring maintenance.
- Data Backup (Veeam, datto).
- Cybersecurity (VPN, MFA, EDR, phishing simulation, spam filtering).
- Computer networking including firewalls, switches, WiFi (FortiNet, CISCO).
- Ability to manage monitoring (Zabbix) and ticketing (Zendesk) systems.
Salary Range: $120,000 - $150,000 per annum.
About BALANCED+BALANCED+ is a well-established IT consulting firm operating in Ontario and BC. Our expertise and commitment to this field make us a reliable partner in your technological journey.
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