IT Service Delivery Expert

4 weeks ago


Mississauga, Ontario, Canada Balanced Full time
About the Role

We are seeking an experienced IT Service Delivery Manager to lead our team at BALANCED+. The successful candidate will oversee the delivery of IT services to our clients, ensuring timely, budget-friendly, and high-quality results.

Key Responsibilities
  • Oversight of IT service delivery, including project management, requirements gathering, and solution design.
  • Management and mentorship of a team of IT consultants, providing guidance and support for on-time and within-budget project completion.
  • Risk identification and evaluation associated with proposed solutions.
  • Development and maintenance of client relationships, ensuring their satisfaction with our services.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proven experience in IT service delivery management, with a strong understanding of ITIL processes.
  • Excellent project management skills, enabling the simultaneous management of multiple projects.
  • Strong leadership and team management skills, with the ability to mentor and develop team members.
Technical Requirements
  • Knowledge and/or experience in PC support (Microsoft Office, Microsoft Windows 10, 11, Microsoft Teams).
  • Knowledge and/or experience in servers (Microsoft Windows Server: SQL, IIS, Exchange, AD, DHCP, DNS, Print, etc.), Linux Ubuntu (LAMP stack).
  • Experience in performing server reoccurring maintenance.
  • Data Backup (Veeam, datto).
  • Cybersecurity (VPN, MFA, EDR, phishing simulation, spam filtering).
  • Computer networking including firewalls, switches, WiFi (FortiNet, CISCO).
  • Ability to manage monitoring (Zabbix) and ticketing (Zendesk) systems.

Salary Range: $120,000 - $150,000 per annum.

About BALANCED+

BALANCED+ is a well-established IT consulting firm operating in Ontario and BC. Our expertise and commitment to this field make us a reliable partner in your technological journey.



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