Enterprise IT Service Delivery Expert

4 weeks ago


Mississauga, Ontario, Canada Balanced Full time
Job Summary

We are seeking a seasoned IT Service Delivery Manager to lead our team at BALANCED+.

The successful candidate will oversee the delivery of IT services to our clients, ensuring timely, budget-friendly, and high-quality results.

Main Responsibilities:
  • Lead the delivery of IT services to clients, encompassing project management, requirements gathering, and solution design.
  • Mentor and manage a team of IT consultants, providing guidance and support to ensure projects are completed on time and within budget.
  • Evaluate business and technical risks associated with proposed solutions.
  • Build and maintain strong relationships with clients to ensure their satisfaction with our services.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proven experience in IT service delivery management, with a strong understanding of ITIL processes.
  • Excellent project management skills, with the ability to manage multiple projects simultaneously.
  • Strong leadership and team management skills, with the ability to mentor and develop team members.
Technical Requirements:
  • Knowledge and/or experience in PC support (Microsoft Office, Microsoft Windows 10/11, Microsoft Teams).
  • Experience in servers (Microsoft Windows Server: SQL, IIS, Exchange, AD, DHCP, DNS, Print, etc.), Linux Ubuntu (LAMP stack).
  • Ability to perform server maintenance tasks.
  • Data Backup expertise (Veeam, Datto).
  • Cybersecurity knowledge (VPN, MFA, EDR, phishing simulation, spam filtering).
  • Proficiency in computer networking, including firewalls, switches, and WiFi (FortiNet, CISCO).
  • Ability to manage monitoring (Zabbix) and ticketing (Zendesk) systems.
About BALANCED+

BALANCED+ is an established IT consulting firm based in Ontario and BC. Our expertise and commitment to this field make us a reliable partner in your technological journey.



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