Customer Service Representative

3 weeks ago

Sydney, Nova Scotia, Canada Mass Markets Full time
Job Title: Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Mass Markets. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Responsibilities:

- Handle inbound and outbound customer contacts in a courteous and professional manner
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Accurately document and process customer claims in appropriate systems
- Follow all required scripts, policies, and procedures
- Utilize knowledge base and training to accurately answer customer questions
- Comply with requirements surrounding confidential information and personal information
- Appropriately escalate customer issues with the managerial team
- Ensure first call resolution through problems solving and effective call handling

Requirements:

- Must be 18 years of age or older
- High school diploma or equivalent
- Experience with data-entry utilizing a computer
- The ability to read and speak English fluently
- Have a wired, high-speed internet connection (Download speed of 20Mbps+)
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Ability to work regularly scheduled shifts within our hours of operation including the training period.

Preferred Qualifications:

- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience

What We Offer:

- Competitive starting compensation
- Paid time off and paid holidays
- Paid training opportunities
- Regular daily, weekly, and monthly incentives
- Medical, dental, and vision coverage options
- Advancement opportunities
- Fun, engaging work environment
- Casual dress code
- Cash and prize contests

Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment:

- Must be authorized to work in their country of residence (The United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Reasonable Accommodation:

Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, .

Equal Opportunity Employer:

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

About MCI (Parent Company):

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

Why Work for Mass Markets:

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Benefits:

- Medical, dental, and vision coverage options
- Paid time off
- Regular raises
- Advancement opportunity
- Fun, engaging work environment
- Casual dress code
- Cash and prize contests

  • Customer Service Representative

    3 weeks ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.Key ResponsibilitiesRespond to customer inquiries...

  • Customer Service Representative

    3 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Mass Markets. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring that our clients are...

  • Customer Service Representative

    1 month ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience.Key Responsibilities:Handle...

  • Customer Service Representative

    1 month ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience.Key Responsibilities:Handle...

  • Customer Service Representative

    3 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Customer Service RepresentativeMass Markets is seeking a Customer Service Representative to support our commercial and public sector clients. As a Customer Service Representative, you will be responsible for handling inbound customer inquiries, troubleshooting technical issues, and providing exceptional customer service.Responsibilities:Handle...

  • Customer Service Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to take customer orders, prepare food items, and provide excellent customer service at our food counter.Key Responsibilities:Efficiently take customer orders and prepare food items according to customer preferences.Maintain a clean and organized food counter, restock supplies, and handle cash and card...

  • Customer Service Representative

    3 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team in Sydney. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional...

  • Customer Service Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Mass Markets. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Mass Markets. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    1 week ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    POSITION OVERVIEWSALES AND TELESALES REPRESENTATIVEMCI helps clients deliver exceptional customer experiences across the globe. We are currently seeking Sales and Telesales Representatives to join our team. As a Sales and Telesales Representative, you will be responsible for interacting with customers and selling our products and...

  • Customer Service Representative

    3 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Customer Service RepresentativeAt Mass Markets, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound calls, emails, and chats.Key Responsibilities:Handle...

  • Customer Service Representative

    3 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Customer Service RepresentativeAt Mass Markets, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound calls, emails, and chats.Key Responsibilities:Handle...

  • Customer Service Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our commercial and public sector clients.Key Responsibilities:Handle inbound customer...

  • Customer Service Representative

    3 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Mass Markets. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their issues, and ensuring their satisfaction.Key...

  • Customer Service Representative

    3 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Customer Service RepresentativeAt Mass Markets, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.Key...

  • Customer Service Representative

    3 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Mass Markets. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    1 month ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Mass Markets. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer...

  • Customer Service Representative

    1 month ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Mass Markets. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer...

  • Customer Service Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    Job Title: Call Center RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound customer calls, providing exceptional customer service, and resolving customer issues in a timely and professional...

  • Customer Service Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    Job Title: Call Center RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound customer calls, providing exceptional customer service, and resolving customer issues in a timely and professional...