Global Operations Manager

3 weeks ago


Montreal, Quebec, Canada Cari Full time
Senior Manager, Process & Product - Outbound & Client Services

Job Summary:

SSENSE is seeking a highly skilled Senior Manager to lead our Process & Product team. The ideal candidate will have a strong background in process optimization and product leadership, with a proven track record of driving operational excellence.

Key Responsibilities:

  • Lead the design, optimization, and implementation of designated operational processes and technology solutions.
  • Oversee the selection, negotiation, and management of technology vendors.
  • Develop and drive the multi-year strategic roadmap for designated operational areas.
  • Manage and mentor a team of professionals, fostering their growth and development.
  • Ensure the successful deployment of all initiatives, adhering to operational excellence standards.

Requirements:

  • Bachelor's degree in a relevant field (Supply Chain, Engineering, etc.).
  • 7-10 years of experience in e-commerce, logistics, or engineering with a focus on complex systems and process/product management.
  • Strong understanding of operational technology systems (WMS, OMS, etc.).
  • Experience with data analysis tools (SQL, Quicksight, etc.).
  • Ability to use quantitative and qualitative data to back up assumptions and make decisions.

What We Offer:

  • Extended health and dental benefits.
  • Savings and retirement plan matching contributions.


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