Customer Support Specialist

4 weeks ago


BasSaintLaurent, Canada HITACHI ENERGY CANADA INC. Full time

Job Summary:

We are seeking a highly skilled Customer Support Specialist to join our team at HITACHI ENERGY CANADA INC. The successful candidate will be responsible for providing exceptional customer service and support to our clients, while working closely with our sales and production teams to ensure seamless delivery of our products and services.

Key Responsibilities:

  • Coordinate customer tenders and opportunities in our SRM tool, ensuring timely and efficient execution.
  • Work closely with account managers, regional industry sales managers, and sales agents to provide a single interface to customers.
  • Responsible for RFQs and bid coordination with business units for efficient and timely submittal of bids.
  • Handle and respond to customer inquiries on a day-to-day basis, providing information, literature, quotations, and order follow-ups.
  • Filter and escalate leads with high potential to the regional sales director, while acting as a single point of contact to customers.
  • Build and maintain strong relationships with customers and business units.
  • Identify and create new tools and processes to better support customers.
  • Support and use group tools and processes for market feedback, including pricing levels and competitor activities.
  • Proactively manage customer satisfaction and dissatisfaction (CCRP).

Requirements:

  • 5 years of customer-facing experience.
  • Electrical industry experience would be an asset.
  • Sales experience would be an asset.
  • Engineering degree or equivalent would be an asset.
  • Excellent oral and written communication skills (mandatory in both French and English).
  • Ability to work in a cross-functional team environment, including the customer and our production and service units.
  • Ability to work independently and to tight deadlines.
  • Ability to handle multiple tasks simultaneously.
  • Customer orientation and strong relationship-building skills.
  • Knowledge of the Sales Force CRM tool would be an asset.

What We Offer:

HITACHI ENERGY CANADA INC. offers a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to providing our employees with the tools and resources they need to succeed.



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