Product Support Expert
2 days ago
We are seeking a skilled Product Support Expert to join our team at Brandt. As a Product Support Expert, you will be responsible for providing exceptional customer service and technical support to our clients.
This role involves resolving complex technical issues related to GPS technology, radio communication, and mobile devices. You will be working closely with customers to diagnose and troubleshoot problems, and providing step-by-step solutions to resolve issues efficiently.
Key responsibilities include:
- Providing technical support to customers via phone or email;
- Diagnosing and resolving hardware and software issues related to GPS, Bluetooth, and mobile communication;
- Accurately processing and recording call transactions using designated tracking software;
- Following up with customers to ensure issues are resolved and providing additional support as needed;
- Staying up-to-date with system information, changes, and updates to ensure optimal performance.
Required skills and experience include:
- Knowledge of GPS, radio communication, and mobile technology;
- Excellent customer service and communication skills;
- Ability to work in a team environment and provide support as needed.
Fluency in both French and English is required for this role.
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