Housekeeping Operations Manager

1 month ago

Osoyoos, British Columbia, Canada Spirit Ridge at NK'MIP Resort Full time
Job Title: Assistant Housekeeping Manager

We are seeking a highly organized and detail-oriented Assistant Housekeeping Manager to join our team at Spirit Ridge at NK'MIP Resort. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and customer satisfaction.

Key Responsibilities:
  • Plan and coordinate activities of housekeeping supervisors and crews to ensure efficient and effective cleaning operations.
  • Conduct regular inspections of assigned areas to identify and address any issues or concerns.
  • Supervise and train housekeeping staff to ensure they meet the highest standards of cleanliness and customer service.
  • Ensure that safety standards and departmental policies are met, and that all necessary protocols are followed.
  • Coordinate maintenance and repair services to ensure that all equipment and facilities are in good working order.
  • Conduct performance evaluations and appraisals to ensure that staff are meeting their performance goals.
  • Maintain inventory of supplies, equipment, and uniforms to ensure that all necessary resources are available.
  • Supervise in-house laundry services to ensure that all linens and uniforms are clean and well-maintained.
  • Schedule and assign duties of housekeeping staff to ensure that all areas of the resort are clean and well-maintained.
  • Ensure that local health and sanitation regulations are carried out, and that all necessary protocols are followed.
  • Respond to guest complaints and concerns in a timely and professional manner.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Attention to detail and ability to multitask.
  • Ability to lift up to 23 kg (50 lbs) and stand for extended periods.
Benefits:
  • Dental plan.
  • Health care plan.
  • Vision care benefits.
  • Group insurance benefits.
  • Life insurance.
  • Registered Retirement Savings Plan (RRSP).
  • Learning/training paid by employer.
  • Wellness program.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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