Patient Support Program Lead

2 days ago

Mississauga, Ontario, Canada SUN PHARMA Full time

Sun Pharma is a world-class pharmaceutical company dedicated to delivering innovative medicines to patients worldwide. As a Senior Manager, you will play a pivotal role in shaping the future of patient support programs.

The estimated annual salary for this position is $120,000-$150,000, depending on qualifications and experience. This figure is based on industry standards and location.

Job Description

As a Senior Manager, you will lead the development and execution of patient support programs that deliver exceptional results. Your primary responsibility will be to manage vendor relationships, ensuring seamless delivery of patient services. You will work closely with the Medical Affairs Director to plan and execute all PSP program vendor requirements.

This office-based role is located in Mississauga, Ontario, and reports directly to the Medical Affairs Director. The ideal candidate will have 5+ years of experience in the biotech or pharmaceutical industry, with a Bachelor's degree required. Previous experience leading patient support programs is essential, with a strong focus on commercial experience (marketing, sales, and/or market access) an asset.

Bilingualism (English/French) is an added benefit, as is a proven track-record of managing ongoing business activity with partners to achieve positive outcomes while building mutually beneficial relationships. Strong interpersonal skills, excellent communication skills, and the ability to influence senior management are crucial for success in this role.

Key Responsibilities
  • Lead and manage daily oversight of assigned patient support programs, ensuring seamless delivery of patient services.
  • Effectively manage 3rd party vendor relationships to ensure deliverables are consistently met, prompt issue resolution, and implementation of any required program changes to drive program efficiencies.
  • Oversee provision of data analytics to assess patient support trends and effectively evaluate program performance.
  • Provide routine and ad hoc analyses/reporting to keep key internal stakeholders abreast of program trends and relevant insights to drive data-driven decision-making.
  • Collaborate with assigned brand teams on an ongoing basis to contribute relevant insights that will drive strategic action aligned to brand objectives.
  • Lead continuous improvement initiatives through identification of innovative ways to optimize delivery of program services that ensure patient and customer needs are being met.
  • Provide ongoing strategic direction that contributes to Sun Pharma Canada's overall PSP strategy to deliver best-in-class patient support programs.
  • Ensure optimal governance and compliance in accordance with all applicable laws/regulations and aligned to Sun Pharma's policies and procedures for all assigned programs.
  • Accountability for tracking program expenditures and operational expenses aligned to budgets.

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