Front Desk Associate

2 weeks ago

Gimli, Canada Viking Inn Full time

Viking Inn is seeking a skilled Front Desk Clerk to join our team. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay. Your duties will include registering arriving guests, assigning rooms, and processing group arrivals and departures. You will also be responsible for taking, canceling, and changing room reservations, as well as providing general information about points of interest in the area. Additionally, you will process guests' departures, calculate charges, and receive payments. You will balance cash and complete balance sheets, cash reports, and related forms. You will maintain an inventory of vacancies, reservations, and room assignments, and follow emergency and safety procedures. You will also perform clerical duties, such as faxing, filing, and photocopying, and answer the telephone and relay telephone calls and messages. You will assist clients/guests with special needs, contact customers to deliver requested wake-up calls, and provide customer service. The ideal candidate will have excellent oral and written communication skills, be a team player, and have a client-focused approach. Experience is an asset, and the ability to provide awareness training to employees to create a welcoming work environment for persons with disabilities is a plus. The successful candidate will be able to work in a fast-paced environment and maintain a high level of professionalism at all times.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges, and receive payments
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wake-up calls
  • Provide customer service
Requirements:
  • Excellent oral and written communication skills
  • Client-focused approach
  • Team player
  • Experience an asset
  • Ability to provide awareness training to employees to create a welcoming work environment for persons with disabilities
Work Environment:

Viking Inn is a dynamic and fast-paced environment that requires a high level of professionalism and attention to detail. The successful candidate will be able to work in a team environment and maintain a high level of customer service at all times.

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