Strategic Director of Client Experience
3 weeks ago
The Client Experience Management Office (XMO) plays a pivotal role in driving growth and retention by delivering exceptional client experiences that foster confidence at every stage of the client journey.
About This RoleWe are seeking an experienced Strategic Director of Client Experience to oversee the design and optimization of customer journeys, leveraging data and feedback to continually improve the client experience.
Main Responsibilities- Oversight of business case processes for all initiatives and programs impacting Client Experience across the Canadian Bank to prioritize, ensure alignment, and reduce overlap.
- Development of a prioritization framework for CX initiatives, balancing short-term and long-term goals, and coordination with key stakeholders to ensure clarity and alignment.
- Leadership and influence on senior leadership to identify and align on highest value CX opportunities to realize strategic objectives of the Channel and organization.
To be successful in this role, you will require:
- A Bachelor's degree in Business, Marketing, Analytics, or a related field.
- At least 10 years of relevant experience in Client Experience and/or Strategy implementation & execution.
- A strong background in client research and analytics techniques, client strategy, process improvement, human-centered design, and performance management.
- A track record of analytical, data-driven, and client-centric decision-making skills.
We offer a competitive compensation package including a salary range of $120,000 - $180,000 per year, flexible vacation time, personal days, sick leave, and comprehensive benefits starting from day one. In addition, we provide upskilling opportunities through online courses, cross-functional development, and tuition assistance.
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VP Director
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Old Toronto, Canada Director File Full timeWe have VP Director Job openings for a senior leadership role responsible for overseeing and guiding the strategic direction of a specific department or division within the organization. This role involves setting objectives, managing teams, and ensuring the achievement of key performance indicators to drive the company’s success.Key...
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VP Director
5 months ago
Old Toronto, Canada Director File Full timeWe have VP Director Job openings for a senior leadership role responsible for overseeing and guiding the strategic direction of a specific department or division within the organization. This role involves setting objectives, managing teams, and ensuring the achievement of key performance indicators to drive the company’s success.Key...
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Strategic Operations Director
1 month ago
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Old Toronto, Canada Weber Shandwick, Inc. Full timeACCOUNT DIRECTOR, CONSUMER, CLIENT EXPERIENCE (CX)POSITION PROFILEAre you passionate about consumer brands? Think airlines, consumer packaged goods and even a social platform that shares ideas to spark inspiration like recipes, home + style and more. Do you have the entrepreneurial spirit to help lead an integrated team across marketing functions? Do you...
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Director, Strategic Content
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