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Senior Cafe Operations Manager

1 month ago

Ottawa, Ontario, Canada Tim Hortons Full time
Job Description

We are seeking an experienced and skilled Restaurant Supervisor to join our team at Tim Hortons. As a key member of our restaurant operations, you will be responsible for leading a team of staff and ensuring the delivery of high-quality food and service to our guests.

About the Role

The successful candidate will have previous experience in a fast-paced environment, such as a coffee shop or restaurant, and will possess excellent leadership and communication skills. They will be able to motivate and train staff to meet our high standards and ensure that all aspects of the business run smoothly.

Key Responsibilities
  • Staff Supervision: Lead and supervise a team of 11-20 staff members, providing guidance and support to ensure they meet our high standards.
  • Quality Control: Ensure that all food and beverages served meet our quality control standards, maintaining a clean and safe environment for our guests.
  • Budgeting and Cost Estimation: Prepare budget and cost estimates for ingredients, supplies, and other expenses, helping us to maintain profitability.
  • Customer Service: Address customer complaints and concerns in a professional and courteous manner, providing exceptional service and resolving issues promptly.
Requirements
  • Education: Secondary (high) school graduation certificate required.
  • Experience: Minimum 1 year of experience in a similar role, preferably in a fast-paced environment.
  • Languages: Fluency in English is essential, with the ability to communicate effectively with guests and staff.
Benefits

We offer a competitive salary and benefits package, including health care coverage, flexible hours, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.