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Managed Services Delivery Manager

2 months ago

Old Toronto, Ontario, Canada STACK IT Recruitment Full time
About the Role

We are seeking a highly skilled and experienced Managed Services Delivery Manager to join our team at STACK IT Recruitment. As a key member of our IT team, you will be responsible for delivering exceptional technical services to our clients.

Key Responsibilities
  • Act as the primary technical contact for client accounts, initiating and leading internal projects
  • Server Operating Systems - Installation, configuration, and troubleshooting
  • Basic administration, including adding/removing users and groups, configuring file permissions, checking event logs, configuring and restoring from backup
  • Microsoft Office365 - Installation, configuration, and troubleshooting of clients Outlook, OneDrive, and Teams, including remote clients
  • Administration of enterprise e-mail application, including adding/removing users and groups, configuring folder permissions if applicable, forwarding mail to other accounts, and adding aliases, replication, and Clustering
  • Windows troubleshooting and configuration
  • Working Knowledge of Enterprise Backup Systems, Hyper-V, Azure, SAN architecture, and Auto-Pilot
  • Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity
  • Experience with and understanding of routers and firewalls, Terminal Services & RDS
  • Understanding of DNS services, High Availability / Load Balancing routing solutions
  • Ability to communicate with clients at all levels from IT personnel to C-Suite Executives
Requirements
  • 5-7+ years' experience in the following:
  • Experience in an MSP environment is required
  • Microsoft Office365, Active Directory, Microsoft Exchange, Windows server support
  • Firewall Technologies - Sophos, Linksys, NetGear
  • Microsoft SQL Server
  • Hyper-V
  • Wireless Technologies Credentials and Experience
  • Switching/VLAN/Routing/Firewalling Support
  • MDM, Intune, and MFA Support
  • Server Hardware Technologies (CPU/RAID/SCSI) Support
  • Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
Education and Certifications
  • Bachelor's degree in Computer Science, Software Engineering, or related field
  • The following certifications are preferred: MCSA/MSCE, CCNA/CCDA, Project +, Network+
What We Offer
  • Competitive salary range: $110,000 - $130,000 plus bonus
  • 3 weeks' vacation
  • Paid parking
  • Sponsored certifications
  • Full medical benefits (health/dental/vision)