Manager, Member Education

2 months ago

Toronto, Ontario, Canada CSA Group Full time
Job Summary

CSA Group is seeking a highly skilled and experienced professional to fill the role of Manager, Member Education & Committee Services. This position is responsible for defining, developing, and delivering educational/training programs and services for CSA members, standards development staff, and key external interest groups.

Key Responsibilities
  • Manage member programs, including youth, consumer, student, and diversity, equity, and inclusion initiatives
  • Develop, manage, and deliver standards member training and other educational services
  • Support activities related to recruitment, onboarding, engagement, retention, and recognition of members
  • Engage with staff, members, and external interests to provide guidance and direction on standards development process and committee management
  • Outreach to external interests to promote standards and address public queries
  • Support review of member database, monitoring, and reporting
Requirements
  • Undergraduate university degree in education, business, or a related field
  • 5+ years of experience in a business or not-for-profit environment, with specific evidence of management skills
  • Knowledge and experience with membership and association issues
  • Knowledge of facilitation practices and public participation techniques
  • Knowledge and experience in association membership and committee operations
  • Knowledge of technical training around CSA business rules supporting our standards electronic tools
  • Strong project management skills, ability to self-manage, and manage multiple projects simultaneously
  • Well-developed problem-solving, consensus-building, and relationship management skills
  • Strong written, presentation, and group facilitation skills with experience in training techniques
  • Strong communication skills, both written and oral
Preferred Qualifications
  • Proficiency in French
About CSA Group

CSA Group is a leading standards development organization that tests, inspects, and certifies a wide range of products to meet exacting requirements for safety, performance, and environmental impact. We are headquartered in Canada with a global footprint of over 30 labs and offices across Europe, Asia, and North America.

We are committed to making the world a better, safer, and more sustainable place through our work. Our employees take pride in making a difference in people's lives, and we are looking for like-minded individuals to join our team.

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