Helpdesk and Support Professional

6 days ago


Québec, Quebec, Canada LeddarTech- Automotive Software: Low-Level Sensor Fusion & Perception Full time

LeddarTech- Automotive Software: Low-Level Sensor Fusion & Perception seeks a highly skilled IT Helpdesk Specialist to join its team. The ideal candidate will possess excellent technical knowledge and strong communication skills.

About the Role

This role is responsible for providing technical support and ensuring the smooth functioning of all company systems. The successful candidate will have a proven track record in helpdesk roles and a deep understanding of computer systems, mobile devices, and other tech products.

Key Responsibilities
  • Technical Support: Serve as the first point of contact for employees seeking technical assistance over the phone, email, or chat; perform remote troubleshooting through diagnostic techniques and pertinent questions; walk customers through problem-solving processes providing clear and concise instructions.
  • Issue Resolution and Escalation: Record events, problems, and their resolution in logs; follow-up and update customer status and information; pass on any feedback or suggestions from customers to the appropriate internal team; identify and suggest possible improvements to procedures.
  • Maintenance and Updates: Perform timely workstation hardware and software upgrades as required; ensure security and privacy of networks and computer systems.
  • Training and Documentation: Provide orientation and guidance to users on how to operate new software and computer equipment; organize and schedule upgrades and maintenance without deterring others from completing their work; prepare accurate and timely reports documenting the operation of the systems.
Requirements
  • Proven experience as a Helpdesk Technician or other customer support role
  • Tech-savvy with working knowledge of office automation products, databases, and remote control
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in Windows 10, Windows 11, Office Suite, Office 365, and Active Directory
  • Good understanding of Backup System such as Veeam Backup and other similar solutions
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • Level 1, 2 technician
  • 1 to 3 years of experience
  • Network+ / A+ certification is an asset
  • Ability to travel between Montreal and Quebec as required (5-10% of the time)


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