IT Infrastructure Technician
6 days ago
The IT Helpdesk Specialist is responsible for providing technical support and ensuring the smooth functioning of all company systems. This role encompasses both reactive and proactive tasks, requiring a strong understanding of computer systems, mobile devices, and other tech products.
Responsibilities- First Point of Contact: Serve as the initial point of contact for employees seeking technical assistance over the phone, email, or chat.
- Troubleshooting and Support: Perform remote troubleshooting through diagnostic techniques and pertinent questions; walk customers through problem-solving processes providing clear and concise instructions.
- Issue Resolution and Escalation: Record events, problems, and their resolution in logs; follow-up and update customer status and information; pass on any feedback or suggestions from customers to the appropriate internal team; identify and suggest possible improvements to procedures.
- Maintenance and Updates: Perform timely workstation hardware and software upgrades as required; ensure security and privacy of networks and computer systems.
- Proven experience as a Helpdesk Technician or other customer support role
- Tech-savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in Windows 10, Windows 11, Office Suite, Office 365, and Active Directory
- Good understanding of Backup System such as Veeam Backup and other similar solutions
- Excellent communication skills
- Customer-oriented and cool-tempered
- Level 1, 2 technician
- 1 to 3 years of experience
- Network+ / A+ certification is an asset
- Ability to travel between Montreal and Quebec as required (5-10% of the time)
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IT Technician
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Quality Assurance Technician
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Manufacturing Engineering Technician
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Logistics and Project Manager
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Network and Cloud Analyst
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Network and Cloud Analyst
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Project Coordinator
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Project Coordinator
5 days ago
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Network And Cloud Analyst
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3 Days Left MONTREAL HYBRIDE
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Security Programmer, NA
4 weeks ago
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