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Medical Assistance Agent

2 months ago


Montreal, Quebec, Canada AXA Group Full time

About the Role

We are seeking a highly skilled and compassionate Medical Assistance Agent to join our team at AXA Group. As a Medical Assistance Agent, you will be the first point of contact for clients in emergency situations, providing them with expert guidance and support to navigate complex healthcare systems.

Key Responsibilities

  • Provide emergency assistance to clients in need, identifying their problems and offering solutions to resolve their issues.
  • Coordinate and organize assistance services, guiding clients through the process and ensuring their needs are met.
  • Manage client cases, documenting progress and following up on procedures.
  • Ensure compliance with client contracts and AXA Group's policies.

What You'll Bring

  • Bilingualism in English and French (with a majority of calls in English)
  • Excellent written and verbal communication skills
  • Strong client orientation, empathy, and patience
  • Ability to think critically and solve problems
  • Organizational and analytical skills
  • Effective time management and stress management
  • Experience in customer service (an asset)

What We Offer

  • Comprehensive benefits package
  • Three weeks of paid vacation per year
  • Additional paid holidays
  • Birthday leave
  • Life insurance
  • Health and wellness programs
  • Professional development opportunities
  • A dynamic and inclusive work environment

About AXA Group

AXA Group is a global leader in insurance and asset management, serving 105 million clients in 62 countries. Our mission is to provide our clients with peace of mind, protecting them from life's uncertainties and helping them achieve their goals.

About Our Entity

AXA Partners Canada is a subsidiary of AXA Group, offering a range of assistance services, including travel assistance, roadside assistance, and legal assistance. We are committed to delivering exceptional service and support to our clients, and we're looking for talented individuals to join our team.