High-Level IT Operations Specialist

1 week ago


Calgary, Alberta, Canada Surerus Murphy Joint Venture Full time
Role Overview

Surerus Murphy Joint Venture is seeking a highly skilled High-Level IT Operations Specialist to join our team in Calgary. This temporary position requires strong technical expertise and excellent customer service skills.

Job Description

We are looking for a seasoned IT professional to provide technical support on operating systems, network protocols, and specific application packages in response to end-user requests. The ideal candidate will have experience with system administration, network infrastructure, and cloud services.

The successful candidate will assist with incidents, problems, changes, releases, configurations, assets, and service requests for both our corporate office and project sites. Travel (10%-15%) to projects sites is required to mobilize, support, and demobilize projects throughout Alberta and British Columbia.

Main Responsibilities
  • Support various products within a single information technology resource or enabling technology.
  • Identify opportunities to modify processes or utilize new technologies to improve best practices and maximize utilization of recommended products.
  • Assist in the support of administrative computer-based applications.
  • Troubleshoot and optimize technical problems related to product applications, installation, and configuration.
  • Develop and implement technical solutions under general supervision.
  • Apply knowledge and experience in the planning, solution development, and implementation of distributed computing services or client-server services and/or wireless services.
  • Install and configure computers and peripherals on data networks.
  • Test fixes to ensure problems have been adequately resolved.
  • Maintain ongoing system quality assurance.
  • Manage troubleshooting and trouble ticket escalation.
  • Field incoming help requests from end-users and document user issues and related resolutions.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution.
  • Install, test, and configure necessary firmware and software updates on core infrastructure systems.
  • Support cellular devices as per the Company's Technology Standards Policy.
Position Requirements
  • Diploma or degree in Information Technology, Computer Science, or a related field with a minimum of 8 years' experience in IT operations and infrastructure deployment.
  • Valid driver's license.
  • Experience administering systems support for remote sites.
  • IT infrastructure fundamentals including storage, server, networking, virtualization, cloud, and cyber security.
  • Other cloud solutions such as Microsoft Azure or AWS.
  • Dell/Cisco Meraki network hardware, Microsoft Active Directory, VMWare, Microsoft Teams, Skype for Business, PowerShell, SharePoint, and Microsoft server environments.
  • In-depth hands-on experience with Microsoft Enterprise solutions including on-premises and cloud-hosted server environments and Office 365 administration.
Estimated Salary Range

$90,000 - $120,000 per year, depending on qualifications and experience.

Working Conditions

This position is office-based and works at our Calgary corporate office. Travel to project sites is required.


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