Contact Centre Team Lead
4 weeks ago
Boston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service operations. As a key member of our team, you will be responsible for directing the day-to-day activities of our contact centre, ensuring exceptional service quality and driving business growth.
Key Responsibilities:- Analyze administrative issues to provide expert support to employees
- Direct the operations of our contact centre, ensuring seamless service delivery
- Evaluate and improve service quality, identifying areas for growth and development
- Plan and organize service operations, including budgeting and resource allocation
- Provide expertise to clients, responding to their needs and concerns
- Review and assess projects and programs, ensuring alignment with business objectives
- Sort and resolve technical issues, utilizing established procedures to support employees
- Plan and control budgets, ensuring effective resource management
- Direct and advise staff on service quality assessment strategies, driving excellence in customer service
- Plan, administer, and control budgets for client projects, contracts, equipment, and supplies
- Develop and organize policies and procedures, ensuring compliance and best practices
- Represent Boston Pizza Ancaster in various economic and social organizations, promoting our brand and values
- 2 years of experience in a contact centre or customer service role
- Permanent position, working 42.5 hours per week
- Fluent in English, with excellent communication and interpersonal skills
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Contact Centre Team Lead
4 weeks ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service operations. As a key member of our team, you will be responsible for directing the day-to-day activities of our contact centre, ensuring exceptional service quality and efficiency.Key Responsibilities:Analyze...
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Contact Centre Team Lead
4 weeks ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service operations. As a key member of our team, you will be responsible for directing the day-to-day activities of our contact centre, ensuring exceptional service quality and efficiency.Key Responsibilities:Analyze...
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Contact Centre Team Lead
3 weeks ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service operations. As a key member of our team, you will be responsible for directing the day-to-day activities of our contact centre, ensuring exceptional service quality and efficiency.Key Responsibilities:Analyze...
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Contact Centre Team Lead
3 weeks ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service operations. As a key member of our team, you will be responsible for directing the day-to-day activities of our contact centre, ensuring exceptional service quality and efficiency.Key Responsibilities:Analyze...
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Contact Centre Team Lead
1 month ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service operations. As a key member of our team, you will be responsible for directing the day-to-day activities of our contact centre, ensuring exceptional customer experiences, and driving business growth.Key...
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Contact Centre Team Lead
1 month ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service operations. As a key member of our team, you will be responsible for directing the day-to-day activities of our contact centre, ensuring exceptional customer experiences, and driving business growth.Key...
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Contact Centre Team Lead
1 month ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeAbout the RoleWe are seeking a highly skilled and experienced Contact Centre Manager to join our team at Boston Pizza Ancaster. As a Contact Centre Manager, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesTeam Leadership: Lead and manage a team of...
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Contact Centre Team Lead
3 weeks ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service team. As a key member of our organization, you will be responsible for directing the operations of our contact centre and ensuring exceptional service quality.Key Responsibilities:Administrative Support: Analyze and...
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Contact Centre Team Lead
3 weeks ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service team. As a key member of our organization, you will be responsible for directing the operations of our contact centre and ensuring exceptional service quality.Key Responsibilities:Administrative Support: Analyze and...
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Contact Centre Team Lead
2 weeks ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service operations. As a key member of our team, you will be responsible for directing the day-to-day activities of our contact centre, ensuring exceptional service quality and driving business growth.Key...
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Contact Centre Team Lead
2 weeks ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service operations. As a key member of our team, you will be responsible for directing the day-to-day activities of our contact centre, ensuring exceptional service quality and driving business growth.Key...
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Contact Centre Team Lead
3 weeks ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service team. As a key member of our organization, you will be responsible for directing the operations of our contact centre, ensuring exceptional service quality and driving business growth.Key Responsibilities:Leadership and...
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Contact Centre Team Lead
3 weeks ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service team. As a key member of our organization, you will be responsible for directing the operations of our contact centre, ensuring exceptional service quality and driving business growth.Key Responsibilities:Leadership and...
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Contact Centre Team Lead
4 weeks ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service team. As a key member of our organization, you will be responsible for directing the operations of our contact centre, ensuring exceptional service quality and driving business growth.Key Responsibilities:Leadership and...
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Contact Centre Team Lead
4 weeks ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service team. As a key member of our organization, you will be responsible for directing the operations of our contact centre, ensuring exceptional service quality and driving business growth.Key Responsibilities:Leadership and...
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Customer Service Team Lead
7 days ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeAs a key member of the Boston Pizza Ancaster team, the Customer Service Team Lead will be responsible for overseeing the day-to-day operations of our contact centre. This includes analyzing administrative issues, providing support to employees, and directing the operations of our service delivery team.Key ResponsibilitiesLeadership and ManagementDirect and...
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Centre Leader
1 month ago
Hamilton, Ontario, Canada Guardian Early Learning Group Full timeLead a Team of Dedicated ProfessionalsAre you ready to cultivate a culture of excellence in early childhood education? Do you thrive on building strong relationships with children, families, and your team to provide exceptional experiences for young learners?Drive Business Performance: Utilize your skills and experience to drive business performance that...
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Centre Leader
1 month ago
Hamilton, Ontario, Canada Guardian Early Learning Group Full timeLead a Team of Dedicated ProfessionalsAre you ready to cultivate a culture of excellence in early childhood education? Do you thrive on building strong relationships with children, families, and your team to provide exceptional experiences for young learners?Drive Business Performance: Utilize your skills and experience to drive business performance that...
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Centre Director
1 month ago
Hamilton, Ontario, Canada Guardian Early Learning Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Centre Manager to lead our Hamilton Centre, providing a safe and nurturing environment for children to thrive. As a key member of our team, you will be responsible for fostering lasting relationships with families, developing a culture of quality and safety, and contributing to Guardian's mission...
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Centre Director
1 month ago
Hamilton, Ontario, Canada Guardian Early Learning Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Centre Manager to lead our Hamilton Centre, providing a safe and nurturing environment for children to thrive. As a key member of our team, you will be responsible for fostering lasting relationships with families, developing a culture of quality and safety, and contributing to Guardian's mission...
