Contact Centre Team Lead
3 weeks ago
Boston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service team. As a key member of our organization, you will be responsible for directing the operations of our contact centre, ensuring exceptional service quality and driving business growth.
Key Responsibilities:- Leadership and Team Management: Direct and advise staff in the development and implementation of service quality assessment strategies, and plan, administer and control budgets for client projects, contracts, equipment and supplies.
- Service Quality: Evaluate the operations of establishments that provide services to business, and plan and organize the operations of establishments that provide services to business, ensuring high standards of service quality.
- Customer Service: Analyze the administrative issues in order to provide help to the employee, and provide expertise in response to clients needs, ensuring timely and effective resolution of customer inquiries.
- Operations Management: Plan and control budget and expenditures, and direct the operations of an organization or department that provides services, ensuring efficient use of resources.
- Education: Bachelor's degree
- Experience: 2 years to less than 3 years
- Language: English
- Work Hours: 42.5 hours per week
-
Contact Centre Team Lead
4 weeks ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service operations. As a key member of our team, you will be responsible for directing the day-to-day activities of our contact centre, ensuring exceptional service quality and efficiency.Key Responsibilities:Analyze...
-
Contact Centre Team Lead
4 weeks ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service operations. As a key member of our team, you will be responsible for directing the day-to-day activities of our contact centre, ensuring exceptional service quality and efficiency.Key Responsibilities:Analyze...
-
Contact Centre Team Lead
3 weeks ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service operations. As a key member of our team, you will be responsible for directing the day-to-day activities of our contact centre, ensuring exceptional service quality and efficiency.Key Responsibilities:Analyze...
-
Contact Centre Team Lead
3 weeks ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service operations. As a key member of our team, you will be responsible for directing the day-to-day activities of our contact centre, ensuring exceptional service quality and efficiency.Key Responsibilities:Analyze...
-
Contact Centre Team Lead
1 month ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service operations. As a key member of our team, you will be responsible for directing the day-to-day activities of our contact centre, ensuring exceptional customer experiences, and driving business growth.Key...
-
Contact Centre Team Lead
1 month ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service operations. As a key member of our team, you will be responsible for directing the day-to-day activities of our contact centre, ensuring exceptional customer experiences, and driving business growth.Key...
-
Contact Centre Team Lead
1 month ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeAbout the RoleWe are seeking a highly skilled and experienced Contact Centre Manager to join our team at Boston Pizza Ancaster. As a Contact Centre Manager, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesTeam Leadership: Lead and manage a team of...
-
Contact Centre Team Lead
3 weeks ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service team. As a key member of our organization, you will be responsible for directing the operations of our contact centre and ensuring exceptional service quality.Key Responsibilities:Administrative Support: Analyze and...
-
Contact Centre Team Lead
3 weeks ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service team. As a key member of our organization, you will be responsible for directing the operations of our contact centre and ensuring exceptional service quality.Key Responsibilities:Administrative Support: Analyze and...
-
Contact Centre Team Lead
4 weeks ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service operations. As a key member of our team, you will be responsible for directing the day-to-day activities of our contact centre, ensuring exceptional service quality and driving business growth.Key...
-
Contact Centre Team Lead
4 weeks ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service operations. As a key member of our team, you will be responsible for directing the day-to-day activities of our contact centre, ensuring exceptional service quality and driving business growth.Key...
-
Contact Centre Team Lead
2 weeks ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service operations. As a key member of our team, you will be responsible for directing the day-to-day activities of our contact centre, ensuring exceptional service quality and driving business growth.Key...
-
Contact Centre Team Lead
2 weeks ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service operations. As a key member of our team, you will be responsible for directing the day-to-day activities of our contact centre, ensuring exceptional service quality and driving business growth.Key...
-
Contact Centre Team Lead
4 weeks ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service team. As a key member of our organization, you will be responsible for directing the operations of our contact centre, ensuring exceptional service quality and driving business growth.Key Responsibilities:Leadership and...
-
Contact Centre Team Lead
4 weeks ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeContact Centre Manager Job DescriptionBoston Pizza Ancaster is seeking a highly skilled Contact Centre Manager to lead our customer service team. As a key member of our organization, you will be responsible for directing the operations of our contact centre, ensuring exceptional service quality and driving business growth.Key Responsibilities:Leadership and...
-
Customer Service Team Lead
7 days ago
Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeAs a key member of the Boston Pizza Ancaster team, the Customer Service Team Lead will be responsible for overseeing the day-to-day operations of our contact centre. This includes analyzing administrative issues, providing support to employees, and directing the operations of our service delivery team.Key ResponsibilitiesLeadership and ManagementDirect and...
-
Centre Leader
1 month ago
Hamilton, Ontario, Canada Guardian Early Learning Group Full timeLead a Team of Dedicated ProfessionalsAre you ready to cultivate a culture of excellence in early childhood education? Do you thrive on building strong relationships with children, families, and your team to provide exceptional experiences for young learners?Drive Business Performance: Utilize your skills and experience to drive business performance that...
-
Centre Leader
1 month ago
Hamilton, Ontario, Canada Guardian Early Learning Group Full timeLead a Team of Dedicated ProfessionalsAre you ready to cultivate a culture of excellence in early childhood education? Do you thrive on building strong relationships with children, families, and your team to provide exceptional experiences for young learners?Drive Business Performance: Utilize your skills and experience to drive business performance that...
-
Centre Director
1 month ago
Hamilton, Ontario, Canada Guardian Early Learning Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Centre Manager to lead our Hamilton Centre, providing a safe and nurturing environment for children to thrive. As a key member of our team, you will be responsible for fostering lasting relationships with families, developing a culture of quality and safety, and contributing to Guardian's mission...
-
Centre Director
1 month ago
Hamilton, Ontario, Canada Guardian Early Learning Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Centre Manager to lead our Hamilton Centre, providing a safe and nurturing environment for children to thrive. As a key member of our team, you will be responsible for fostering lasting relationships with families, developing a culture of quality and safety, and contributing to Guardian's mission...
