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Luxury Retail Associate

2 months ago

Mississauga, Ontario, Canada Mejuri Full time
About Mejuri

We're redefining luxury and seeking a talented individual to join our team. Since our inception in 2015, Mejuri has revolutionized the fine jewelry industry by making high-end pieces accessible to everyone. Our mission is to empower women to invest in themselves, and we're committed to making a positive impact in our communities, the industry, and the world.

Role Purpose

We're opening a new location at Square One Mall in Mississauga, and we need someone to create a warm and inviting experience for our customers. As a Luxury Retail Associate, you'll be the first point of contact for our customers and will deliver best-in-class customer service through personalized styling experiences and thorough product knowledge.

Key Responsibilities
  • Deliver exceptional customer service by curating personalized styling experiences and providing in-depth product knowledge
  • Drive sales and meet performance metrics, including sales per hour, conversion percentage, and revenue targets
  • Educate customers on Mejuri's brand story and stay up-to-date on all products, latest launches, and specialized services
  • Work collaboratively with a team of motivated and dedicated individuals who share our corporate mission
  • Champion Mejuri's core values every day: Find a Way, Raise the Bar, Customer Obsessed, Empowered Owners, Just Do It, Humility, Curiosity, and Drive Results
What You'll Bring
  • An ability to connect with customers in an authentic and warm way, making them feel comfortable and valued
  • Strong verbal communication skills and active listening to effectively deliver on customer needs and work as a team
  • An ability to learn and retain relevant product knowledge to suggest and style for customers
  • Ability to think critically and solve problems in the moment to deliver on customer and business needs effectively
  • Ability to meet and exceed key performance indicators, including sales per hour, conversion percentage, net promoter score, average order value, and units per transaction
Our Values

We have eight core values that guide our decision-making and approach to working together:

  • FIND A WAY: We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly
  • RAISE THE BAR: We share constructive feedback openly, continuously improve personal and team performance, collaborate, and challenge for better outcomes
  • CUSTOMER OBSESSED: We actively listen to customer feedback, make decisions that positively impact customers, and continuously refine products, services, or customer interactions
  • EMPOWERED OWNERS: We proactively address cross-team challenges, tackle any task big or small, take initiative, and lead by example
  • JUST DO IT: We make informed decisions quickly, encourage experimentation and learning, encourage thoughtful risk-taking, and stay adaptable
  • HUMILITY: We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment
  • CURIOSITY: We seek out new challenges daily, ask questions to understand deeply, reimagine, and innovate to drive progress
  • DRIVE RESULTS: We set clear goals, prioritize tasks, focus on high-impact activities daily, monitor progress through clear metrics, and stay persistent and solution-oriented
About You

You'll be working in a fast-paced retail environment, collaborating with a team of passionate individuals who share our vision. You'll have opportunities to develop your skills, learn about our products, and contribute to driving business results. If you're passionate about delivering exceptional customer experiences and are looking for a dynamic work environment, this could be the perfect opportunity for you