Hotel Guest Experience Representative
2 weeks ago
The Opportunity:
InnVest Hotels is a leading hospitality company with a passion for delivering exceptional guest experiences. As a key member of our team, you will play a vital role in ensuring the success of our guests' stays.
We are seeking an experienced Guest Service Agent to join our dynamic team at Holiday Inn Express North Bay. This exciting opportunity allows you to work in a fast-paced environment while providing top-notch service to our valued guests.
Job Description:
This role involves representing the hotel to our guests throughout their stay, processing payments, and collaborating with housekeeping and maintenance teams to ensure seamless room status updates. You will be responsible for creating a welcoming atmosphere, registering guests, and assigning rooms according to their preferences. Your attention to detail and excellent communication skills will enable you to effectively communicate with guests, colleagues, and external partners.
Key Responsibilities:
- Create a warm and inviting environment for guests
- Register guests and assign rooms efficiently
- Complete pre-registration and blocking of rooms for reservations/guest arrival
- Process guest check-outs and post charges accurately
- Coordinate room status updates with housekeeping and maintenance teams
- Provide exceptional customer service and resolve any issues promptly
About You:
To succeed in this role, you should possess excellent written and verbal communication skills, strong organizational abilities, and proficiency in computerized systems. Previous experience in customer service is an asset, and you must be able to work varied shifts, including evenings and weekends. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
What We Offer:
- Competitive hourly rate: $18.50 - $22.00 per hour (based on experience)
- Opportunities for career advancement and professional growth
- Collaborative and dynamic work environment
- Employee assistance program and comprehensive benefits package
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