Hotel Guest Experience Representative

2 weeks ago


Thunder Bay, Ontario, Canada Holiday Inn Express North Bay - InnVest Hotels Full time
Unlock a Rewarding Career with InnVest Hotels

The Opportunity:
InnVest Hotels is a leading hospitality company with a passion for delivering exceptional guest experiences. As a key member of our team, you will play a vital role in ensuring the success of our guests' stays.

We are seeking an experienced Guest Service Agent to join our dynamic team at Holiday Inn Express North Bay. This exciting opportunity allows you to work in a fast-paced environment while providing top-notch service to our valued guests.

Job Description:
This role involves representing the hotel to our guests throughout their stay, processing payments, and collaborating with housekeeping and maintenance teams to ensure seamless room status updates. You will be responsible for creating a welcoming atmosphere, registering guests, and assigning rooms according to their preferences. Your attention to detail and excellent communication skills will enable you to effectively communicate with guests, colleagues, and external partners.

Key Responsibilities:
- Create a warm and inviting environment for guests
- Register guests and assign rooms efficiently
- Complete pre-registration and blocking of rooms for reservations/guest arrival
- Process guest check-outs and post charges accurately
- Coordinate room status updates with housekeeping and maintenance teams
- Provide exceptional customer service and resolve any issues promptly

About You:
To succeed in this role, you should possess excellent written and verbal communication skills, strong organizational abilities, and proficiency in computerized systems. Previous experience in customer service is an asset, and you must be able to work varied shifts, including evenings and weekends. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

What We Offer:
- Competitive hourly rate: $18.50 - $22.00 per hour (based on experience)
- Opportunities for career advancement and professional growth
- Collaborative and dynamic work environment
- Employee assistance program and comprehensive benefits package
  • Guest Services Agent

    2 months ago


    Thunder Bay, Ontario, Canada Holiday Inn Express North Bay - InnVest Hotels Full time

    The Opportunity:At Holiday Inn Express North Bay - InnVest Hotels, we're passionate about delivering exceptional guest experiences. As a Guest Service Representative, you'll play a vital role in ensuring our guests feel welcome and valued throughout their stay.The Role:This position is responsible for representing the hotel to guests, determining their...


  • Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    Job Overview">The Silver Hotel Group is seeking a skilled Hotel Banquet Team Member to join our team. This role will be responsible for ensuring exceptional service to our guests, while maintaining the highest standards of quality and cleanliness.">About the Job">This is an exciting opportunity to work in a fast-paced environment where you will have the...


  • Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    Company OverviewSilver Hotel Group is a leading hotel investment, development, and management company with a strong presence in Canada and the U.S.We are committed to delivering exceptional experiences through our core values: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.Estimated Salary: $80,000 - $110,000 per...


  • Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    Job DescriptionWe are seeking a highly skilled Hotel Accounting and Finance Professional to join our team at Silver Hotel Group.About the RoleThis is a full-time position responsible for performing accounting duties, including accounts receivable, accounts payable, cashier, and payroll functions. The successful candidate will work in coordination with the...


  • Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    OverviewThe Silver Hotel Group is seeking an experienced Food and Beverage Supervisor to join our team at the Valhalla Hotel & Conference Centre in Thunder Bay, Ontario. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, supervising food and beverage operations, and leading a team of dedicated staff.


  • Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    We are seeking a talented Dining Room Server to join our team at Silver Hotel Group. As a Banquet Server, you will play a key role in ensuring exceptional guest experiences during events and functions.Serving guests is the core of this role, where you will be responsible for setting up events, providing outstanding customer service, and cleaning up after...


  • Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    Job Description:We are currently seeking a skilled Facilities Maintenance Specialist to join our team at Silver Hotel Group.About the Role:The successful candidate will be responsible for ensuring the property and product meet our guests' expectations by identifying and rectifying general maintenance issues, responding to guest requests, and performing...


  • Thunder Bay, Ontario, Canada Kingsway Inn Full time

    The Kingsway Inn seeks a dynamic Hotel Operations Manager to lead our team and drive guest satisfaction.About the RoleWe are looking for an experienced professional with strong leadership skills and a proven track record in hotel operations management.Key ResponsibilitiesRecruit and Manage Staff: Lead, motivate, and develop a high-performing team of...


  • Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    Silver Hotel Group is Hiring a Housekeeping Room AttendantWe are seeking an experienced and detail-oriented Housekeeping Room Attendant to join our team at Silver Hotel Group. As a key member of our housekeeping staff, you will be responsible for ensuring the highest level of cleanliness and comfort for our guests.About the JobPerform routine duties in the...

  • Hospitality Host

    4 weeks ago


    Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    Role OverviewWe are currently seeking a skilled and detail-oriented Guest Room Care Provider to join our team at Silver Hotel Group.ResponsibilitiesPrepare guest rooms for cleaning, ensuring all necessary supplies are readily available.Make beds according to hotel standards, including changing linens and arranging pillows.Restock guestroom and bath supplies...


  • Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    We are seeking a highly motivated Food & Beverage Supervisor to join our team at the Valhalla Hotel & Conference Centre. As a key member of our Food and Beverage team, you will be responsible for ensuring exceptional guest experiences and service in our Skal Restaurant.This is an exciting opportunity to work in a fast-paced environment where you will have...


  • Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    We are seeking a skilled and dedicated Facilities Maintenance Specialist to join our team at the Silver Hotel Group. As a key member of our maintenance team, you will play a critical role in ensuring the property and product exceed our guests' expectations.Job Description:Maintenance Responsibilities:Ensure the property and product are in a condition that...

  • Dining Room Attendant

    4 weeks ago


    Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    At Silver Hotel Group, we are currently seeking a highly skilled and dedicated Banquet Server to join our team. This is a great opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.Job SummaryThe Banquet Server will be responsible for setting up events, serving guests, and cleaning up after the...


  • Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    About Silver Hotel GroupSilver Hotel Group is a reputable hospitality brand committed to providing exceptional experiences for our guests. We're passionate about fostering a culture of respect, appreciation, and fun among our team members.CompensationThe estimated annual salary for this role is $35,000-$45,000 based on industry standards and location...


  • Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company with a strong presence in the hospitality industry. Our team of professionals is dedicated to delivering exceptional experiences to our guests.We are currently seeking an Area Accounting Clerk to join our team at one of our properties in Thunder Bay. This role...


  • Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    We are seeking a dedicated and detail-oriented Facilities Maintenance Specialist to join our team at Silver Hotel Group. As a key member of our maintenance team, you will play a vital role in ensuring the property and product exceed our guests' expectations.Salary: Estimated $50,000 - $65,000 per year based on location and experience.Job DescriptionReporting...


  • Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    Silver Hotel Group: A Leading Hospitality EmployerWe are committed to delivering exceptional customer experiences at our hotels, and we're looking for a dedicated team member to join our dynamic night operations team. As a Chief Night Operations Coordinator, you will be responsible for ensuring seamless hotel operations during evening and overnight...


  • Thunder Bay, Ontario, Canada Marriott Full time

    Delta Hotels Thunder Bay is a premier hospitality brand that offers a seamless travel experience designed with the modern frequent traveler in mind.We are seeking an experienced Hotel Operations Director to join our team, overseeing all aspects of property operations, including guest and employee satisfaction, human resources, financial performance, sales,...

  • Night Auditor Lead

    4 weeks ago


    Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    We are seeking a highly skilled and detail-oriented Night Auditor to join our dynamic team at Silver Hotel Group. The successful candidate will be responsible for ensuring the accuracy and integrity of all financial transactions, providing exceptional customer service, and maintaining a high level of professionalism in a fast-paced environment.The Night...


  • Thunder Bay, Ontario, Canada Kingsway Inn Full time

    About Us: Kingsway Inn is a reputable hotel dedicated to providing exceptional customer service and creating memorable experiences for our guests. We are seeking a skilled and experienced Hotel Operations Manager to join our team.Salary: $60,000 - $80,000 per yearJob Description:Supervise and manage the front desk operations, ensuring seamless guest check-in...