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Front Desk Associate

1 month ago

Milton, Ontario, Canada HOLIDAY INN EXPRESS & SUITES Full time
Job Title: Front Desk Clerk, Hotel

We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Holiday Inn Express Newmarket.

Job Summary:

The Front Desk Clerk will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining accurate records.

Key Responsibilities:
  • Guest Services: Register arriving guests, assign rooms, and process group arrivals and departures.
  • Room Management: Take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Front Desk Operations: Balance cash, complete balance sheets, and process guests' departures, calculate charges, and receive payments.
  • Communication: Answer telephone calls, relay messages, and provide information on hotel facilities and services.
  • Computer and Technology: Utilize multi-line switchboard, database software, computerized bookkeeping system, central reservation system, and spreadsheet.
  • Security and Safety: Follow emergency and safety procedures, and maintain a clean and safe work environment.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years in a hospitality industry setting.
  • Skills: Excellent communication, organizational, and interpersonal skills.
Work Environment:

The Front Desk Clerk will work in a fast-paced environment, standing for extended periods, and will be required to maintain attention to detail.

What We Offer:

We offer a competitive salary, benefits package, and opportunities for professional growth and development.

Please submit your application, including your resume and cover letter, to [insert contact information].