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Client Care Specialist
2 months ago
Job Title: Client Care Specialist
We are seeking a highly skilled and experienced Client Care Specialist to join our team at Global Excel Management Inc. As a Client Care Specialist, you will be responsible for ensuring that corporate client requests are addressed in a timely manner in accordance with client expectations.
Key Responsibilities:
- Act as a liaison between clients and operational teams to ensure seamless communication and coordination.
- Coordinate various services to meet client needs, including working closely with Account Managers, other departments, and providers.
- Develop strong working relationships with operational teams and Account Management to share feedback, knowledge, and opportunities.
- Oversee claims activities and resolution while providing an exceptional level of Customer Experience.
- Provide relevant and timely updates both internally and externally.
- Escalate complex cases, process breakdowns, client complaints, or efficiency enhancement opportunities.
Requirements:
- Post-Secondary Education or equivalent.
- Minimum of two years of work experience in customer service.
- Excellent verbal and written communication skills in English required, additional verbal and written communication in French, Spanish, or German would be considered an asset.
- Knowledge of healthcare services and medical billing practices.
- Comfort with Microsoft suite of products and adaptable to different tools and technologies.
- Principles and application of excellent customer experience skills.
- Ability to work independently, organize, prioritize, and multi-task.
- Resourcefulness and critical decision-making skills.
- Excellent interpersonal skills and professional written and spoken communication.
We Offer:
- A competitive compensation package that includes a base salary, performance bonus, and an extensive benefits package.
- A professional future with opportunities for development, growth, and advancement.
- RRSP Match program.
- Financial assistance to employees who wish to continue their education.
- Work/life balance, health and wellness initiatives including an excellent EAP program.
- Employee engagement programs that focus on fitness, food, and fun.
About Global Excel Management Inc:
Global Excel Management Inc is a dynamic and multilingual company that encourages personal and professional development. We offer a friendly and supportive work environment that values our employees' growth and well-being.
