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Branch Manager

2 months ago

Richmond Hill, Ontario, Canada ARS Global Emergency Management CA Full time
Job Summary

ARS / Global Emergency Management CA is seeking a highly skilled and experienced Branch Manager to lead our team in Toronto. As a key member of our leadership team, you will be responsible for overseeing all aspects of branch operations, including claim intake, emergency services, project management, staff scheduling, and customer satisfaction.

Key Responsibilities
  • Operations Management: Oversee all aspects of branch operations, including claim intake, emergency services, project management, staff scheduling, and customer satisfaction.
  • Team Leadership: Lead, mentor, and motivate a team of project managers, project coordinators, restoration technicians, and administrative staff.
  • Customer Service: Establish and maintain strong relationships with clients, stakeholders, and insurance professionals.
  • Financial Management: Lead the branch to be profitable and sustainable, managing invoicing targets, accounts receivable, and financial reports.
  • Quality Control: Ensure that all restoration work is completed to the highest quality standards, conducting site inspections and audits to verify compliance with company procedures and industry best practices.
Requirements
  • 7+ years of experience in the restoration industry, with a focus on water and fire damage restoration.
  • Proven leadership and team management skills.
  • Strong knowledge of restoration processes, techniques, and equipment.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple projects simultaneously and meet deadlines.
  • Financial acumen with experience in budgeting and financial management.
  • Proficiency in using restoration management software and other relevant technology.
  • IICRC certifications in Water Damage Restoration (WRT), Fire and Smoke Restoration (FSRT), and Mold Remediation Specialist (MRS).
About Us

ARS / Global Emergency Management CA is a proud leader in disaster mitigation and property restoration, committed to quality and over 60 years of experience. We offer a competitive salary, extended health plan, company RRSP program, employee assistance program, educational assistance, professional development, and internal growth opportunities.