Automation Controls Specialist

4 weeks ago


Burlington, Ontario, Canada Shape Process Automation Full time
About Shape Process Automation

Shape Process Automation is a leading provider of manufacturing process solutions to customers around the world. Our core technology was founded in high-pressure waterjet cutting, cleaning, and surface preparation.

Job Title: Aftermarket Controls Specialist

We are seeking a highly proficient and well-rounded controls technician to join our team as an Aftermarket Controls Specialist. This role will be responsible for developing and growing long-term customer relationships through world-class service.

Key Responsibilities:
  • Collaborate with Aftermarket Sales and Service Manager to manage and coordinate warranty and service work for custom automation and robotics customers.
  • Ensure customer service requirements are addressed promptly, including those outside of regular office hours.
  • Coordinate with Aftermarket Sales and Service Manager to pursue customer account leads and opportunities to grow revenue.
  • Support Aftermarket Sales and Service Manager in the development of technical solutions and proposals.
  • Provide remote and on-site technical controls support to customers.
  • Collaborate with interdepartmental teams to ensure customers receive a seamless service experience.
  • Provide technical phone/remote PLC support and schedule service resources to support customer requirements as required.
  • Develop customer training programs and lead/provide technical training to the customer base.
  • Provide occasional PLC, HMI, and robot support to systems controls teams when required.
  • Travel to commission and support systems at customer facilities.
Qualifications:
  • 3-5 years of experience leading a controls team in the automation industry (a strong benefit).
  • 3-5 years of hands-on PLC, HMI, and robot experience in the material handling and system automation and robotics industry.
  • High-level proficiency in PLC, HMI, and robot control system design and debug.
  • Strong interpersonal skills to work effectively with others, solicit input, lead, and motivate.
  • Comprehensive knowledge of related industry capital equipment components and systems required; preferably automation, PLC, and robotics related.
  • Proven experience leading people with strong mechanical, hydraulic, plumbing, pneumatic, electrical, robot controls, PLC controls, and electronic skills required.
  • Strong computer skills and ability to read complex blueprint and AutoCAD drawings.
  • Ability to think creatively and innovatively.
  • Strong organizational skills.
  • Ability to analyze complex problems.
  • Strong oral and written communication skills.
  • Able and willing to travel at least 50% of the time.
What We Offer:
  • Competitive salary: $85,000.00-$95,000.00 per year.
  • Comprehensive benefits package, including company events, company pension, dental care, disability insurance, employee assistance program, extended health care, life insurance, paid time off, RRSP match, tuition reimbursement, and vision care.


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