Retail Customer Service Representative

3 days ago

Langford, British Columbia, Canada Walmart Canada Full time
Job Summary

We are seeking a highly motivated and customer-focused Consumables Associate to join our team at Walmart Canada. As a key member of our sales floor team, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Greet all customers in a polite and friendly manner, providing a warm and welcoming environment.
  • Assist customers by promoting products and services, locating merchandise, and making purchase decisions.
  • Resolve customer issues and refer concerns to management where appropriate.
  • Maintain sales floor presentation by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up and maintaining product displays, and signing and pricing merchandise.
  • Ensure proper handling of claims and returns, secure merchandise, identify high shrink items, and maintain a safe work environment as per Company policies and procedures.
  • Receive and stock merchandise, utilize equipment appropriately, administer required paperwork, logs, and other documentation.
  • Refer appropriate service and transactional items to a Customer Service Manager as required.
  • Stock merchandise/picks, downstock if applicable, apply product protection when required, set and complete modulars, including flex modulars, and set new shelf caps.
Requirements

To be successful in this role, you will require:

  • A strong customer service focus and ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Basic math skills and accuracy with handling cash and operating a cash register.
  • Ability to lift up to 25 kg and stand for long periods.
What We Offer

As a Consumables Associate at Walmart Canada, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will also receive:

  • A competitive hourly rate starting at $17.55.
  • Opportunities for career growth and advancement.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401(k) matching program.
  • A discount on store merchandise and services.
How to Apply

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please login to your Workday account and use the Find Jobs report to apply for this job.

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