Security and Customer Service Associate
1 month ago
Company Overview: Join Loblaw Companies Limited, a leader in the retail industry, dedicated to providing outstanding service and a welcoming environment for our customers.
Position Summary: We are seeking a Security and Customer Service Associate to enhance the shopping experience for our clientele. This role involves greeting customers as they enter the store, delivering friendly assistance, and supporting our Asset Protection strategies.
Key Responsibilities:
- Deliver exceptional service to all customers, both internal and external.
- Monitor and respond to security alarms and conduct receipt checks as necessary.
- Identify and address safety hazards (e.g., spills, wet floors) to ensure a secure shopping environment.
- Promptly escalate any emergencies or crises.
- Compile and submit daily, weekly, and monthly reports on activities.
- Perform additional tasks as required.
Qualifications:
- Previous experience in a retail setting is preferred.
- Ability to build strong relationships with store teams.
- Outstanding customer service skills with a focus on relationship building.
- Professional, approachable, and friendly demeanor.
- Capability to remain composed in high-pressure situations.
- Physical ability to stand or walk for extended periods.
- Capacity to lift items weighing up to 50 lbs.
- First Aid and CPR certification is advantageous.
Inclusivity: We are committed to accommodating applicants and colleagues with disabilities upon request.
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