Route Service Manager
2 months ago
Job Summary
UniFirst Corporation is seeking a highly motivated and experienced Route Service Manager to lead all functions and operation aspects of the service department. As a key member of our team, you will be accountable for attaining targeted growth and operating cost targets.
Key Responsibilities
- Manage daily activities of the Service Department, ensuring seamless execution of customer service operations.
- Create and lead a diverse team to provide best-in-class customer service through positive leadership, on-going direction, coaching, and career development.
- Hire, train, and develop service employees to enhance their skills and knowledge.
- Instill a Customer-Centric attitude with the service team by maintaining strong customer service standards.
- Ensure vehicle safety and maintenance of fleet, adhering to company policies and regulations.
- Create and support business unit annual plans, aligning with company objectives.
- Oversee proper utilization of service systems, ensuring efficient operations.
- Promote the UniFirst culture of value and integrity to achieve customer satisfaction, account growth, and profitability.
- Develop solutions for customers while adding value that enables them to meet their business objectives.
Requirements
- Prior customer service experience, with a proven track record of success.
- Ability to solve practical problems and deal with a variety of customer concerns and situations.
- Ability to remain calm under pressure and problem-solve effectively.
- Understand priorities and know how to delegate tasks efficiently.
- Ability to negotiate, train, coach, and lead a team with a positive attitude.
- Strong computer proficiency, including Microsoft Suite.
- Excellent verbal and written communication skills.
- Must be of age of majority with a valid non-commercial driver's license and safe driving record, meeting pre-employment background check requirements.
- College or equivalent experience.
What We Offer
- RRSP with Company Match.
- Profit Sharing.
- Health Insurance.
- Employee Assistance Program.
- Life Insurance.
- Supplemental Life Insurance.
- Long Term Disability.
- Paid Vacation.
- Paid Sick Time.
- Tuition Reimbursement.
- Employee Discount Programs.
- Employee Referral Program.
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