Route Service Manager

4 weeks ago


Langley, Canada Interstate Batteries Full time
Job Title: Route Service Manager

We are seeking a highly skilled and experienced Route Service Manager to join our team at Interstate Batteries. As a key member of our sales and service team, you will be responsible for delivering exceptional customer service and driving sales growth in your assigned territory.

Key Responsibilities:
  • Deliver batteries and provide exceptional customer service to a predetermined route of customers and dealers within your territory.
  • Grow sales through outrageous customer service, providing trustworthy advice and driving retention.
  • Establish, build and maintain good dealer relationships.
  • Effectively manage consignment programs to help dealers increase sales and drive retention.
  • Complete documentation on a timely basis.
  • Maintain the route by keeping displays clean and keeping dealer list up to date.
  • Work with dealer to optimize inventory and improve dealer performance.
  • Invoice all units that fail to last warranty period.
  • Rotate batteries to maintain quality product and service standards.
  • Collect and handle payments on account, which may include cash, checks and money orders.
  • Collect and return junk and/or used batteries to the warehouse.
  • Interact professionally with all stakeholders including team members, managers and customers.
Requirements:
  • High school graduate (or equivalent)
  • Able to read, write and compute basic math
  • Excellent communication skills required.
  • Previous delivery and customer service experience required
  • Working knowledge of electronic inventory management tools is required (tablets, scanners)
  • Demonstrates good organizational skills and can prioritize tasks
  • Works with a high degree of accuracy and attention to detail
  • Approaches tasks with a sense of urgency
  • Able to work overtime if requested. Depending on location, the ability to work one or more overnight routes per week may be required.
  • Be able to regularly lift and/or move 50+ lbs. without assistance
  • Must have and maintain at minimum a valid Class 5 Driver's License and an acceptable driving record.
  • Air Brake endorsement is required.
Work Environment:
  • Exposed to battery warehouse conditions such as moving equipment, mechanical parts, fumes or airborne particles and toxic or caustic chemicals.
  • Specific vision abilities include close vision, depth perception and ability to adjust focus.
  • Regularly required to use hands to grasp or handle, talk and hear, stand and walk.
  • Regularly lift up to 50 lbs.
  • Repetitive lifting
  • Frequent sitting, standing and walking

We offer a competitive salary range of $24-$30 and a comprehensive benefits package, including health insurance, 401K retirement plan, generous vacation and holiday time, and Lyra mental health resources. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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