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Change Integration Specialist
2 months ago
The Change Integration Specialist plays a crucial role in integrating internal business partners into products and services offered by Canadian Shared Services (CSS). This specialist creates repeatable processes, establishing standards based on company policies, industry best practices, and ensures process consistency. They provide support and feedback to the Change Integration Manager, Director, and team.
Key Responsibilities:- Support the intake, prioritization, and triaging of change requests submitted by internal business partners
- Develop and maintain strong partnerships within business areas and ensure consistency and clear communications
- Support the planning, scheduling, managing, and chairing of the Change Advisory Board (CAB) meetings
- Communicate with change requesters, keeping them informed of change progress
- Support the management of the Canadian Shared Services service catalogue
- Gather, analyze, and present data consumable at all levels of the organization
- Support the design and development of the CSS change intake tool
- Integrate business partners into CSS services
- Maintain Business Records (Databases & Documentation)
- Identify and drive continuous improvements to improve efficiencies
- Excellent analytical skills (planning, quantitative skills, attention to detail, and quality standards)
- Stellar organizational, communication, and interpersonal skills (written and verbal)
- Exceptional research skills, including the ability to interview business resources to ensure understanding of changes being requested
- Initiative-taker with the ability to work independently on tasks, prioritize, and work effectively to meet deadlines
- Demonstrated creative problem-solving and critical thinking skills with the ability to facilitate and collaborate to drive decision-making to closure
- Results-driven and goal-oriented with a strong sense of ownership and accountability
- Consulting and relationship management skills, must have the ability to influence, facilitate, and negotiate
- Ability to build and maintain strong working relationships with internal business partners
- Advanced level skills with Microsoft tools, including PowerPoint, Excel, Visio, SharePoint, and OneNote
- Minimum of 3 to 5 years of relevant experience
- Six Sigma or Lean Management experience would be an asset
- Previous ServiceNow experience would be an asset
- Bilingualism (French, English, both oral and written) is required for Quebec only, as the position reports to a unilingual English-speaking manager outside Quebec
- Flexible benefits from the day you join to meet the needs of you and your family
- Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
- Challenge of a changing and dynamic environment with exposure to many business areas and processes
- Work-life balance by scheduling your day around your priorities and having more time to spend on the important things
