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Executive Director of Operations
2 months ago
About the Role:
People First Solutions is seeking a highly skilled and experienced Executive Director of Operations to lead our team in Duncan and Courtney, BC. As a proven leader, you will be responsible for managing the overall operation of our organization, driving business growth, and ensuring exceptional customer satisfaction.
Key Responsibilities:
- Foster a culture of excellence, accountability, and customer-centricity within the organization.
- Develop and implement strategies to drive business growth, improve operational efficiency, and increase customer satisfaction.
- Lead a team of professionals in managing inventory levels, customer profitability, and sales performance.
- Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes that drive business results.
- Develop and maintain strong relationships with customers, suppliers, and partners to drive business growth and revenue.
- Monitor and analyze key performance indicators (KPIs) to inform business decisions and drive continuous improvement.
- Stay up-to-date with industry trends, best practices, and emerging technologies to ensure the organization remains competitive and innovative.
Requirements:
- 5-10 years of experience in a leadership role, preferably in a distribution or sales environment.
- Proven track record of success in driving business growth, improving operational efficiency, and increasing customer satisfaction.
- Excellent communication, interpersonal, and leadership skills, with the ability to inspire and motivate teams.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed business decisions.
- Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.
- Strong negotiation and conflict resolution skills, with the ability to build and maintain strong relationships with customers, suppliers, and partners.
- Proficiency in Microsoft Office 365 and ERP systems, with the ability to analyze and interpret data to inform business decisions.
