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Customer Relationship Manager

2 months ago


Pickering, Ontario, Canada goeasy Ltd. Full time
About the Role

We are seeking a highly skilled and experienced Automotive Representative to join our team at goeasy Ltd. as a Bilingual Automotive Representative. As a key member of our LendCare subsidiary, you will be responsible for developing and maintaining strong relationships with existing and new clients in the automotive industry.

Key Responsibilities
  • Cultivate and Enhance Relationships: Foster and strengthen relationships with existing automotive partners to drive business growth and increase revenue.
  • Product Expertise: Develop and maintain in-depth knowledge of our automotive finance offerings to effectively advocate their value and benefits to clients.
  • Communication and Support: Provide proactive and ongoing communication to assist partners with the processing of loan documentation and ensure prompt and thoughtful responses to all correspondence.
  • Outbound Engagement: Execute outbound engagement strategies to strengthen partner relations and drive business growth.
  • Feedback and Improvement: Actively collect and relay partner feedback to the Automotive Manager for continual program improvement and enhancement.
  • Task Management: Prioritize and manage tasks effectively, setting clear objectives to achieve team goals and deliver support for GPS tracking systems as required.
Requirements
  • Excellent Communication Skills: Demonstrated excellence in both oral and written communication, with strong attention to detail and ability to effectively communicate with clients and partners.
  • Customer Service Focus: Unwavering commitment to providing outstanding customer service and ensuring client satisfaction.
  • Technical Skills: Proficiency in using computer systems and applications, with a history of working within the automotive sector considered an asset.
  • Language Proficiency: Professional proficiency in English and French, with full-time availability to work in our Pickering, ON office.
About Us

goeasy Ltd. is a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, we are a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial, and LendCare. We offer a wide variety of financial products and services, including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.

LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date.

We are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard, and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.