Regional Manager, Disability Management

1 month ago

Toronto, Ontario, Canada pt Health Full time
Job Title: Regional Manager, Disability Management

At pt Health, we are seeking a highly skilled and experienced Regional Manager, Disability Management to join our team. As a key member of our Occupational Health and Wellness Services team, you will be responsible for overseeing the Disability Management Team and providing EDMP services to The Health Employer's Association of British Columbia (HEABC) and other accounts as applicable.

Key Responsibilities:
  • Providing strategic leadership and day-to-day account and operational management for the HEABC EDMP Program.
  • Managing the HEABC Case Management Team along with hiring, training, and coaching.
  • Working with HEABC and their employer clients to deliver the EDMP Program within their work environments.
  • Ensuring EDMP policies/procedures are followed and key performance indicators are met and/or exceeded as per the contract.
  • Preparing quarterly and annual reports for HEABC as per contract requirements.
  • Building and maintaining strong working relationships with HEABC designated contacts, EDMP Employers, unions, healthcare practitioners, and treating clinicians.
  • Maintaining quality assurance standards by developing, updating, and monitoring individual employer account protocols and ensuring that the staff assigned are trained in these protocols and establish strong working relationships.
  • Evaluating the program and providing recommendations for program improvements.
  • Conducting file audits and reviews.
  • Providing educational sessions to EDMP employers on a range of different EDMP policy and procedure topics.
  • Managing a program-specific budget.
Requirements:
  • A bachelor's degree or college diploma in healthcare or disability management and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist, or Consultant, or any other regulated healthcare field.
  • Preferably have experience or training in one of the following areas: disability insurance, life and health insurance, or human resources.
  • CDMP, NIDMAR, or other equivalent designation and/or experience (completed or in progress) an asset.
  • Strong understanding of medical management, healthcare industry, labor issues, regulatory organizations.
  • Minimum 5 plus years of leadership/management experience in a complex team environment.
  • Excellent communication and interpersonal skills.
  • Customer-focused attitude, with the ability to understand, anticipate, and identify customer needs.
  • Strong planning, organizational, and multi-tasking skills and are able to work with different priorities and timelines.
  • Working knowledge of MS Office Suite products.
  • Able to work in a team, but also equally competent on your own.
Experience Required:
  • Leadership/Management
  • Disability Case Management Service Delivery and Implementation
  • Enhanced Disability Management Program – EDMP experience an asset
  • Working in both union and non-union environments in Healthcare
  • Relationship Building
Our Perks:
  • You will be issued a company laptop, headset, and a home office monitor, keyboard, and mouse.
  • After your successful probation period, you will have access to a yearly education reimbursement fund.
  • You will receive 30% discount from Shopper Drug Mart purchases.
  • You will contribute to an Employee Stock Ownership Plan (ESOP) with employer matching percentage.
  • You will have paid vacation days as well as wellness days.
  • You will have a choice to enroll in our Health & Dental Flex Life Benefits (or in lieu contribute to your RRSPs).
  • You will have access to an employee assistance program.

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