Regional Manager, Disability Management

2 months ago

Toronto, Ontario, Canada pt Health Full time
Job Title: Regional Manager, Disability Management

At pt Health, we are seeking a highly skilled and experienced Regional Manager, Disability Management to join our team. This is a full-time position that will oversee the Disability Management Team, providing EDMP services to The Health Employer's Association of British Columbia (HEABC) and other accounts as applicable.

Key Responsibilities:
  • Provide strategic leadership and day-to-day account and operational management for the HEABC EDMP Program.
  • Manage the HEABC Case Management Team, including hiring, training, and coaching.
  • Work with HEABC and their employer clients to deliver the EDMP Program within their work environments.
  • Ensure EDMP policies and procedures are followed and key performance indicators are met and/or exceeded as per the contract.
  • Prepare quarterly and annual reports for HEABC as per contract requirements.
  • Build and maintain strong working relationships with HEABC designated contacts, EDMP Employers, unions, healthcare practitioners, and treating clinicians.
  • Maintain quality assurance standards by developing, updating, and monitoring individual employer account protocols and ensuring that the staff assigned are trained in these protocols and establish strong working relationships.
  • Evaluate the program and provide recommendations for program improvements.
  • Conduct file audits and reviews.
  • Provide educational sessions to EDMP employers on a range of different EDMP policy and procedure topics.
  • Manage a program-specific budget.
Requirements:
  • A bachelor's degree or college diploma in healthcare or disability management and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist, or Consultant, or any other regulated healthcare field.
  • Preferably have experience or training in one of the following areas: disability insurance, life and health insurance, or human resources.
  • CDMP, NIDMAR, or other equivalent designation and/or experience (completed or in progress) an asset.
  • Strong understanding of medical management, healthcare industry, labour issues, regulatory organizations.
  • Minimum 5 plus years of leadership/management experience in a complex team environment.
  • Excellent communication and interpersonal skills.
  • Customer-focused attitude, with the ability to understand, anticipate, and identify customer needs.
  • Strong planning, organizational, and multi-tasking skills and able to work with different priorities and timelines.
  • Working knowledge of MS Office Suite products.
  • Able to work in a team, but also equally competent on your own.
Experience Required:
  • Leadership/Management.
  • Disability Case Management Service Delivery and Implementation.
  • Enhanced Disability Management Program – EDMP experience an asset.
  • Working in both union and non-union environments in Healthcare.
  • Relationship Building.
Perks:
  • You will be issued a company laptop, headset, and a home office monitor, keyboard, and mouse.
  • After your successful probation period, you will have access to a yearly education re-imbursement fund.
  • Receive 30% discount from Shopper Drug Mart purchases.
  • Contribute to an Employee Stock Ownership Plan (ESOP) with employer matching percentage.
  • Have paid vacation days as well as wellness days.
  • Have a choice to enroll in our Health & Dental Flex Life Benefits (or in lieu contribute to your RRSPs).
  • Access to employee assistance program.

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