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Senior Department Leader: Operations Excellence

2 months ago

Mississauga, Ontario, Canada Edward Jones Full time
Job Summary

We are seeking a highly skilled Senior Department Leader to join our Operations division at Edward Jones. As a key member of our team, you will play a critical role in creating an exceptional client and branch experience.

Key Responsibilities
  • Client Experience: Collaborate with cross-functional teams to design and implement processes that enhance client satisfaction and loyalty.
  • Branch Operations: Oversee the day-to-day operations of our branches, ensuring seamless execution of tasks and activities.
  • Process Improvement: Identify areas for improvement and develop strategies to increase efficiency and productivity.
  • Team Leadership: Lead and mentor a team of professionals, providing guidance and support to ensure their success.
Requirements
  • Strong Leadership Skills: Proven ability to lead and motivate teams to achieve exceptional results.
  • Excellent Communication Skills: Effective communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Process Improvement Skills: Ability to analyze processes and identify opportunities for improvement.
  • Industry Knowledge: In-depth knowledge of the financial services industry, with a focus on operations and client experience.