Guest Experience Specialist

2 weeks ago


Edmonton, Alberta, Canada Holiday Inn Edmonton Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Holiday Inn Edmonton. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Registration and Check-in

Register arriving guests and assign rooms in a timely and efficient manner, ensuring all necessary information is collected and processed accurately.

Group Arrivals and Departures

Process group arrivals and departures, taking into account the specific needs and requirements of each group.

Room Reservations and Management

Take, cancel, and change room reservations as needed, ensuring all changes are communicated clearly and promptly to guests.

Information and Assistance

Provide guests with information on hotel facilities and services, as well as general information about points of interest in the area.

Departure Processing

Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.

Communication and Customer Service

Answer telephone calls and relay messages, as well as provide exceptional customer service to guests, responding to their needs and concerns in a timely and effective manner.

Special Needs and Assistance

Assist guests with special needs, providing support and accommodations as required.

Requirements
  • Education

College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.

Experience

1 year to less than 2 years of experience in a related field, or equivalent experience.

Language

English is the primary language required for this role.

Work Hours

30 to 40 hours per week, with a permanent work term.

Benefits
  • Health Benefits

Disability benefits, health care plan, and paramedical services coverage.

Language Code: en-US



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