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Guest Experience Ambassador

2 months ago

Edmonton, Alberta, Canada The Westin Full time

Job Summary

The Guest Experience Expert plays a vital role in delivering exceptional service to our guests, creating a memorable and unique experience throughout their stay. This role requires a high level of initiative, flexibility, and attention to detail, as the Guest Experience Expert will be empowered to move about their space and take ownership of various tasks and responsibilities.

Key Responsibilities

  • Process operational needs and address guest requests in a timely and efficient manner
  • Complete reports and provide updates on guest experiences
  • Share knowledge of the local area and recommend activities and services to guests
  • Collaborate with other departments to ensure seamless guest experiences
  • Maintain a safe and clean work environment, adhering to company policies and procedures

Requirements

  • High school diploma or equivalent
  • No related work experience required
  • No supervisory experience required
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Excellent communication and interpersonal skills

What We Offer

The Westin is committed to providing a positive and inclusive work environment, where associates can grow and develop their skills. We offer a range of benefits, including competitive compensation, opportunities for advancement, and a comprehensive training program.