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Lead Consultant for Ceridian Dayforce HCM

3 months ago

St John's, Newfoundland and Labrador, Canada BDO Canada Full time

Prioritizing People Every Day

At BDO, we are committed to fostering strong relationships with our clients and team members. Our professionals deliver outstanding service, offering trusted advice and insights. We take pride in creating an award-winning environment that emphasizes a people-centric culture, prioritizing your personal and professional development.

Your Role

BDO Canada is seeking a Ceridian Dayforce HCM Team Lead to enhance our Solution Operations (Managed Services) team, with the flexibility to work remotely across Canada.

Position Overview:

The Ceridian Dayforce Team Lead plays a vital role within the Solution Operations practice at BDO Canada, focusing on the effective management, delivery, and growth of the Ceridian Dayforce Operations Program. This position requires an experienced professional with at least 5 years of expertise in leading client projects, managing teams, and utilizing technical, problem-solving, and leadership skills to ensure exceptional service delivery and client satisfaction.

Key Responsibilities:

  1. Oversee the ongoing delivery and enhancement of the Ceridian Dayforce Operations program.
  2. Provide expert leadership and guidance to internal teams and external clients, ensuring adherence to best practices and service standards.
  3. Manage the team's workload and backlog effectively, addressing incidents and requests promptly to minimize disruption to client operations.
  4. Create and maintain troubleshooting documentation, diagnostic tools, and knowledge bases to improve service efficiency.
  5. Ensure optimal use of functional and technical resources while keeping Knowledge Transfer Plans current and effectively executed.
  6. Strategically manage client relationships, setting and aligning expectations among all stakeholders.
  7. Lead, mentor, and develop a team of technology professionals, promoting a culture of continuous improvement and service excellence.
  8. Contribute to the strategic planning and development of service offerings, identifying areas for growth and enhancement.
  9. Ensure compliance with the company's architectural and delivery management standards, providing ongoing feedback for service improvements.

Success Metrics for Your Role:

  1. Exhibiting a high level of technical expertise and leadership, reflecting BDO's core values of Integrity, Respect, and Collaboration.
  2. Delivering consistent, high-quality service that meets clients' operational needs and challenges.
  3. Actively participating in and fostering a culture of innovation and continuous improvement within the managed services framework.
  4. Committing to ongoing personal and professional development to stay at the forefront of industry trends and best practices.

Qualifications and Experience:

  1. Minimum of 5 years of experience in Ceridian Dayforce HCM engagements.
  2. Certification in Ceridian Dayforce HCM.
  3. Proven ability to navigate complex challenges in diverse environments.
  4. Strong time management and organizational skills, with a focus on detail.
  5. In-depth knowledge of ITIL best practices, with relevant certifications preferred.
  6. Exceptional communication and customer service abilities, capable of managing and exceeding client expectations.
  7. Strong leadership and team development skills, with a history of mentoring high-performing teams.
  8. Experience in business process mapping, change management, and effectively managing multiple projects simultaneously.
  9. Solid understanding of common HCM business practices, with additional certifications in related fields being a significant asset.

Benefits:

  1. Opportunity to work remotely from anywhere in Canada.
  2. Be part of a respected and supportive team that values your expertise.
  3. Access to continuous learning and development opportunities.
  4. An inclusive and innovative work culture focused on service excellence and career advancement.

Why Choose BDO?

Our people-first approach has earned us recognition among Canada's Top 100 Employers. We are dedicated to providing an environment where you can thrive by:

  1. Engaging in how we evolve and contribute to BDO's success in Canada.
  2. Enhancing your professional skills through extensive learning and development opportunities.
  3. Supporting your personal goals and community impact.

Giving Back: BDO actively participates in community initiatives, supporting local charities and encouraging staff involvement in events that contribute to the community.

Comprehensive Rewards: We offer competitive compensation that recognizes your contributions, along with flexible benefits from day one and a leading personal time off policy. We are committed to your overall wellness and provide reimbursement for wellness initiatives that align with your lifestyle.

Inclusivity Matters: We believe every employee should have the opportunity to succeed. Our commitment to diversity, equity, and inclusion ensures a workplace culture of respect and recognition of our differences.

Flexibility: BDO personnel are expected to work in the office, at client sites, and virtually, unless alternative arrangements are made. Our blended approach supports the diverse needs of our people, the firm, and our clients.

Ready to make an impact at BDO? Click "Apply now" to submit your resume to our Talent Acquisition Specialists.

Explore more opportunities at BDO on our careers page.