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Client Relations Branch Representative
3 months ago
This role involves managing customer interactions and facilitating order processing while ensuring the safe handling and transportation of products. The selected candidate will be expected to deliver exceptional customer service and operate tinting equipment, assist with scheduling, and engage in mixing and color matching tasks as required.
Key Responsibilities:
- Prepare and finalize orders for delivery or pickup in accordance with established schedules (including loading, packing, wrapping, labeling, and shipping).
- Handle the loading and unloading of products during deliveries.
- Operate and maintain warehouse vehicles and equipment effectively.
- Assist in organizing delivery schedules to maximize operational efficiency.
- Provide assistance to customers both in-person and via phone by identifying their needs and recommending suitable products and services.
- Accurately process sales transactions in line with company policies and procedures.
- Ensure timely and safe delivery of products to customers.
- Foster communication and collaboration with supervisors and team members.
- Maintain a clean and safe work environment while optimizing space usage.
- Adhere to quality service standards and comply with relevant procedures, rules, and regulations.
- Keep the stockroom organized and orderly.
- Follow inventory control protocols and assist with the bi-annual inventory assessment.
Minimum Qualifications:
- Must be at least eighteen (18) years of age.
- Must be legally authorized to work in the country of employment.
- Must possess a valid, unrestricted Driver's License.
- Must be capable of retrieving materials from shelves and floor stacks, lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
- Must have a minimum of one (1) year of experience in customer service, retail, or sales.
Preferred Qualifications:
- At least one (1) year of experience in a Sherwin-Williams Automotive Branch.
- At least two (2) years of experience in customer service, retail, or sales.
- Experience using material handling equipment such as forklifts, pallet jacks, hand trucks, order pickers, and conveyor belts.
- A High School diploma or GED is preferred.
