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Optical Expert

2 months ago

Toronto, Ontario, Canada EssilorLuxottica Full time
{"title": "Optical Expert", "content": "

Requisition ID:
Store #: LensCrafters
Position: Full-Time
Total Rewards:


At EssilorLuxottica, we're dedicated to delivering exceptional vision care. As an Optical Expert, you'll play a vital role in helping us achieve this goal.


As a Licensed Optician, you'll be responsible for delivering legendary customer service and perfectly crafted high-quality eyewear that exceeds our customers' expectations.


Key Responsibilities:



  • Welcome all customers and set expectations with customers
  • Custom fit glasses and precisely place prescription in lenses
  • Act as a leader in optical acumen
  • Take and record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards and customer needs
  • Assist team with complex product needs and prescriptions
  • Accurate and thorough use of technology despite time pressure and customer volume, exceptional product knowledge, use of appropriate tools
  • Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied and expectations are exceeded, solution-driven
  • Ability to multi-task, prioritize, and manage time with competing priorities
  • Strive to achieve exceptional results on Brand KPIs and competencies
  • Take pride in store appearance, help to keep store clean, attractive, and organized
  • Inform management of safety opportunities; demonstrates safe work practices
  • Resourceful, self-motivated with a desire for continual learning, improvement, and results
  • Adhere to company policies and procedure, including discounts, promotions, and inventory management

BASIC QUALIFICATIONS:



  • High School graduate or equivalent
  • State Licensure
  • Optical dispensing experience
  • Strong customer service skills: communicator, listener, and team builder
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Selling skills – ability to use and carry an iPAD/tablet
  • Familiarity with POS, computers, and calculators
  • Embrace new technology and change

PREFERRED QUALIFICATIONS:



  • Previous customer service and retail experience

At EssilorLuxottica, we're committed to providing a work environment that's inclusive, diverse, and supportive. If you're passionate about delivering exceptional vision care and have a strong desire to learn and grow, we encourage you to apply for this exciting opportunity.

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