Optical Expert

2 months ago

Toronto, Ontario, Canada EssilorLuxottica Full time

About the Role:

We are seeking a highly skilled Optical Expert to join our team at LensCrafters. As a key member of our optical team, you will be responsible for delivering exceptional customer service and providing expert advice on eyewear and vision care.

Key Responsibilities:

  • Welcome and engage with customers, setting clear expectations and providing personalized service.
  • Custom fit glasses and precisely place prescriptions in lenses, ensuring accurate and precise results.
  • Act as a leader in optical acumen, staying up-to-date on the latest trends and technologies.
  • Take and record measurements, accurately adjust and fit eyewear, and ensure finished products meet standards and customer needs.
  • Assist team members with complex product needs and prescriptions, providing expert guidance and support.
  • Utilize technology effectively, leveraging tools and resources to deliver exceptional results.
  • Proactively identify and resolve issues, ensuring customer satisfaction and exceeding expectations.
  • Manage time and prioritize tasks effectively, achieving exceptional results on brand KPIs and competencies.
  • Maintain a clean and organized store environment, adhering to company policies and procedures.

Requirements:

  • High school graduate or equivalent.
  • State licensure and optical dispensing experience.
  • Strong customer service skills, including communication, listening, and teamwork.
  • Knowledge of current store merchandise and awareness of fashion trends.
  • Basic math skills and familiarity with POS, computers, and calculators.
  • Ability to adapt to new technology and change.

About Us:

LensCrafters is a leading optical retailer with over 1,000 stores across North America. As part of EssilorLuxottica, we are committed to delivering exceptional vision care and customer service. Join our team and be part of a dynamic and innovative organization that is shaping the future of eyewear and vision care.

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