Customer Service Representative

1 month ago


Calgary, Alberta, Canada Spence Diamonds Full time
About Spence Diamonds

Spence Diamonds is a proudly Canadian company that has been a leader in the diamond industry for over 40 years. We take pride in providing an exceptional customer experience and offering a unique approach to shopping for an engagement ring.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our customer service team as a Customer Service Representative. As a key member of our team, you will be responsible for providing an exceptional customer experience, assisting with sales support, and ensuring the smooth operation of our showroom.

Key Responsibilities
  • Provide exceptional customer service and support to our customers
  • Assist with sales support during busy periods and take customers through our showroom experience
  • Inspect and process incoming jewelry repairs
  • Follow up with customers via phone or email regarding their repair orders
  • Complete quality checks and provide completed orders to customers at pickup
  • Answer all phone and email correspondences
  • Cash handling and end of day processing
  • Assist in coordinating the showroom appearance, merchandising, and store tidiness
Requirements
  • Detailed oriented with excellent time management skills
  • Excellent problem-solving and conflict resolution abilities
  • Energetic and outgoing with strong customer relationship skills
  • Excellent verbal and written communication skills
  • At least one year of experience working in a customer service environment
  • Minimum availability of three days a week, including one weekend day
What We Offer
  • Attractive compensation package
  • Amazing employee, friends, and family discounts on our products
  • A variety of learning and development resources
  • Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
  • Regular celebrations and employee incentive programs
  • Team building events and activities
  • Opportunity to grow within the company
Compensation

$17.20/Hour



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