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Client Relations and Administrative Coordinator
2 months ago
We are looking for a part-time Client Relations and Administrative Coordinator to join our team. This role is essential in delivering outstanding customer support and facilitating operational processes within our organization. We provide competitive compensation, generous paid time off, and comprehensive health benefits.
About Us
Craftsman Collision is Canada’s largest independent auto body repair network, and we pride ourselves on fostering a supportive and engaging work environment. Our team consists of over 500 dedicated professionals committed to delivering excellence.
Key Responsibilities
Customer Engagement
- Provide friendly and professional assistance to customers, ensuring their needs are clearly communicated to the team.
- Take responsibility for resolving customer concerns, ensuring satisfaction before escalating issues as necessary.
- Manage incoming calls, schedule appointments, and keep customers informed about their service status.
- Welcome customers upon arrival and ensure their experience is pleasant.
- Process customer check-ins and payments efficiently.
- Educate customers about our procedures in a clear and respectful manner.
- Monitor customer interactions and respond promptly to inquiries through various communication channels.
Administrative Support
- Download and organize assignments from insurance providers, preparing files for estimators.
- Oversee the management of the shop's email communications.
- Conduct monthly inventory assessments for promotional materials and supplies.
- Order necessary office supplies and maintain inventory levels.
- Input employee information into our management system.
- Coordinate courier services as needed.
- Assist in training new staff members.
Financial Administration
- Update our management system with vehicle status changes.
- Close out daily transactions and prepare bank deposits.
- Finalize work orders and bill clients accordingly.
- Process invoices related to work orders and resolve discrepancies.
- Manage accounts receivable and ensure accurate payment postings.
- Conduct weekly banking activities as required.
Monthly Financial Duties
- Prepare accounts payable runs and maintain logs for outstanding payments.
- Reconcile employee hours and manage payroll entries.
- Conduct collections on overdue accounts and maintain communication with clients.
- Follow month-end procedures and review financial reports with management.
- Ensure accuracy in financial statements and perform reconciliations as needed.
Qualifications
- At least 3 years of experience in a dynamic, team-focused environment.
- Relevant post-secondary education is an asset.
- Strong interpersonal skills with a focus on customer service.
- Experience in accounts receivable, accounts payable, and payroll is preferred.
- Ability to prioritize tasks and manage time effectively with minimal supervision.
- Detail-oriented with a commitment to accuracy.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite, with a willingness to learn new software.
- Previous experience with payroll systems is a plus.
- A valid driver's license is preferred.
- Must be legally authorized to work in Canada without restrictions.
Benefits
Joining the Craftsman Collision team means access to valuable benefits, including extended health coverage, professional development opportunities, and certified training.
We encourage interested candidates to submit their cover letter and resume, clearly outlining their qualifications and experience relevant to this position.
