Dispatcher

4 weeks ago

Montreal, Quebec, Canada First Student Canada-Transco Full time

Répartiteur (rice) / Dispatcher

Le répartiteur est un rôle clé crucial dans l'entreprise First Student Canada-Transco. Il est responsable de la coordination de la circulation des autobus, de l'assurance de la ponctualité des itinéraires et de la fourniture d'un service de transport fiable et sécuritaire.

Responsabilités du répartiteur :

  • Superviser tous les itinéraires et les horaires des autobus
  • Conseiller et encadrer les chauffeurs et les moniteurs
  • Gérer un grand nombre de communications téléphoniques et radio
  • Recevoir les plaintes concernant les chauffeurs et les horaires et les signaler au superviseur des opérations/gestionnaire
  • Agir comme premier répondant pour les communications avec un client important
  • Peut être appelé à s'occuper des réservations à la demande, de la facturation et du calcul de paie des chauffeurs
  • Apporter des solutions aux problèmes de cueillette et de livraison
  • Compiler les journées de travail des chauffeurs et effectuer diverses tâches administratives au besoin
  • Prendre en charge les affectations et les projets spéciaux
  • Aider à la supervision des opérations quotidiennes

Expérience et compétences requises du poste de répartiteur :

  • 3 à 5 années d'expérience
  • Permis de conduire de Classe 2 est exigé
  • Diplôme d'études secondaires ou l'équivalent
  • Connaissances de base de l'équipement de radiorépartition
  • Excellentes aptitudes en communication et service à la clientèle
  • Facilité à travailler sous pression et capacité de respecter des échéanciers
  • Expérience antérieure acquise en tant que chauffeur, répartiteur ou préposé aux télécommunications.
  • Connaissance en informatique

Si vous étes un professionnel motivé et à l'affut de nouveaux défis, nous vous invitons à postuler pour ce poste de répartiteur. Nous offrons une opportunité de carrière enrichissante et des avantages sociaux attrayants.

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