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Customer Success Manager

2 months ago


Montreal, Quebec, Canada Adoc Talent Management Full time
Job Title: Customer Success Manager

Adoc Talent Management is seeking a highly skilled Customer Success Manager to join its team. As a key member of our client's growth team, you will be responsible for ensuring the success of our clients in the aviation industry.

About the Role

The ideal candidate will have a strong background in aeronautical operations, with experience in managing customer relationships and driving business growth. You will work closely with our clients to understand their needs and develop tailored solutions to meet their objectives.

Key Responsibilities
  • Manage onboarding and training for airlines' users
  • Boost customer adoption and engagement
  • Monitor customer satisfaction and ensure it remains high
  • Conduct analysis to optimize airlines' operations and provide consulting offers
  • Advocate for customers' needs with internal teams
  • Provide pre-sales technical support to the Marketing & Sales team
Requirements
  • Bachelor's or Master's degree in Aeronautics or a related field
  • Experience in aeronautical operations, flight operations, or airline management
  • Knowledge of fuel optimization, dispatch, safety, and punctuality
  • Ability to listen to customers and identify their needs
  • Strong analytical and problem-solving skills
  • Fluent in English, with good level in French, Spanish, and Portuguese
What We Offer

As a Customer Success Manager at Adoc Talent Management, you will have the opportunity to work with a dynamic team and make a real impact on our clients' success. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.